[Not able to start the machine from the delivery studio.]

Could you please provide more details of the environment, and please check the eventlogs to understand the error message. 

What hypervisor are you using to provision the machines? are you able to directly restart machines from there? This could also be an issue where space on the storage could be nearly completely used and also when the time between the controllers\machines are not synchonised.  You can also try restarting your DDC's

[Machine Catolog VM fails to get created with error]

Please check if the disk is encrypted, disable any encryption sofware and try again, Or try following the link given below

https://support.citrix.com/article/CTX140734

https://support.citrix.com/article/CTX217456

Please let me know if this works for you

[Windows 2016 lock screen]

Hi @pacerra529,

 

Could you please try reducing\increasing the timeout duration and verify if you still face the issue? Are you able to see the same behaviour with 2012 server?

If it's possible give the servers a reboot. 

 

Thanks,

Vikas

[Monitor Desktop and App Usage with Director / OData]

For this feature "Machine historical data available using OData API" the director version required is 1808 with delivery controller 7 1808, and for OData API V.4 the director & DC version required is 7.16. Both these features are available for all license editions. Please refer to https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/version-matrix.html for more details.

[Google Chrome 76 not do the download the .ica Files]

Hi, could you report it using chrome://settings/help -> Report an issue.

Could you also please share the exact google chrome version your using.

[Need urgent help with Citrix issue -> Citrix XenApp License Acquisition error (500) : or Citrix XenApp cannot contact the license server]

Hi @Katalath Chattitodi,

Good Day :)

 

Could you please try the following and let me know if it helps:

 

To resolve the issue, complete one of the following tasks:

Restart the server.

 

Or

 

If it is not possible to restart the server, complete the following steps:

Launch the Citrix Computer Policy in the Citrix AppCenter.

Browse to “Licensing | License server hostname”.

Add a false server name in the Value field.

Click OK two times.

From the command window, run gpupdate /force.

Repeat Steps 1 to 5 but in Step 3, add the correct License Server name in the Value field.

 

Regards,

Vikas 

[Application Logging in 7.15 LTSR CU2]

Hi @Ljuban Magdelinic,

 

Good Day :)

 

Consider going through https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/monitor/configuration-logging.html & https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/monitor/event-logs.html and cdf tracing https://support.citrix.com/article/CTX111961. Let me know if this was helpful.

 

Regards,

Vikas Hiremath

 

[Browser content redirection with Igel lx]

Hi @MArkus Wehr,

 

Good Day :)

 

Could you try using IE11 for BCR with your existing setup, there have been instances where chrome consumes a lot of client resources. Could you also please update to the latest workspace app.

You could also make use of the Fallback mechanism mentioned in the https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/browser-content-redirection.html documentation.

 

Regards,

Vikas Hiremath

[Citrix Director 7.15.4000 Build 398 display issue]

21 hours ago, Niklas Paringlerstam said:

Same issue here after upgrade to CU4

Hi @Niklas Paringlerstam,

 

Was this working fine with CU3?

 

Regards,

Vikas Hiremath

[Citrix Director 7.15.4000 Build 398 display issue]

Hi @Marc Smid,

 

Good Day :)

 

There's no workaround that I'm aware of at this point in time, this is certainly an issue.

Could you please report it to citrix support.f

 

Regards,

Vikas Hiremath

[Session Recording Agent Install failed]

Hi,

 

I will try to check this scenario and try to reproduce it in my environment.

In the meanwhile, you can have look at this discussion here, https://discussions.citrix.com/topic/296766-error-1920-sma-service-failed-to-start-installing-r07/

The user faces similar issues like yours and has a tentative solution for now.

 

Regards,

Vikas

[Session Recording Agent Install failed]

Hi,

Is the scenario an upgrade or a fresh install?

Regards,

Vikas Hiremath

[Session Recording Agent Install failed]

Hi @Mourad EL HADOUMI,

 

Good Day :)

 

Can you try running it under a local administrator account rather than a domain admin?

Please let me know if this helps.

 

Regards,

Vikas Hiremath

[Director Logon Performance - Authentication timing]

Hi @omik81,

 

It could be a possibility that the authentication while connecting to another vlan could be higher, however high variations are unlikely.

Would you be able to share a screenshot of the logon duration for both the sessions, this will give us understanding of other factors like brokering, vm start, HDX connection, authentication, GPO's, profile load etc that contribute to logon duration. 

 

Regards,

Vikas Hiremath

[HypervisorConnection remains in StoreFront after deletion]

You could upvote the answer if it helped, I'm glad your query is resolved :)

Have a great day ahead.

 

-Vikas

[HypervisorConnection remains in StoreFront after deletion]

Hi @Johan Johansson,

 

Good Day :)

 

Have you used Remove-Brokerhypervisorconnection and Remove-Brokerhypervisorconnectionmetadata to remove the hypervisor connections?

Please refer to link.

 

Thanks,

Vikas 

["Company has blocked video because of lack of resources. "]

Hi Matt,

 

Good Day :)

 

Could you please enable windows media redirection & also windows media client-side content fetching for HTML5 videos redirection to work.

Please run the CDF trace while you try to play the video, we could try to isolate the issue. Please let me know if this helps.

 

Regards,

Vikas 

[Planning to move XenApp Farm to Azure (Cloud)]

Hi @Anubhav Sharma,

 

Check these two links

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops-service/install-configure/resource-location/azure-resource-manager.html

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/install-configure/install-prepare/azure-resource-manager.html

Please let me know if you find these useful.

 

Thanks,

Vikas

[Citrix Studio Support for “BYO” Azure Resource Groups]

Hi @Marc Davies,

 

Good Day :)

 

Have you tried to specify azure resource groups through PowerShell? Please refer to this link. 

There are few pre-requisites that are mentioned in this link. This will help us isolate the issue.

 

Regards,

Vikas

[HTML5 : Very poor performance]

Could you please try to upgrade to the latest version & also provide the version number you facing the issue with?

[HTML5 : Very poor performance]

Hi @Joseph Robinson,

 

Good Day :)

 

Are you facing this issue across all the browsers or would this be specific to any one particular kind of browser.

Could you also please collect the logs, please follow this link - https://support.citrix.com/article/CTX217352

It provides instructions to collect logs for html5 receiver.

 

Regards,

Vikas Hiremath

[Partially blank screen in Citrix session]

Hi Katrina,

 

Could you please provide more details on the environment that you are currently using, which XA\XD version & Citrix Receiver Version are you using?

Have you prominently observed this issue with windows application?

 

Regards,

Vikas

[Why do local system appearance options get disabled when launching Citrix Workspace?]

Hi Skeene,

 

Could you please download the latest version from https://www.citrix.com/downloads/workspace-app/ , version 1809 for now.

Install it on your system and try access the systempropertiesperformance, it should ideally work.

 

Please let me know if this helps.

 

Thanks,

Vikas

[Failed to connect to back-end server on port 80 using bindg WSHttp]

Could you check whether the "Citrix AD Identity Service" & "Citrix App Library Service" is running on the Controller? If it's not, start it. If it is, try restarting it.

 

It may also be worth looking in the Windows event log to see if there's anything suspicious there.

[Non-interactive download of Receiver for Linux]

Hi @Peter Bittner,

 

Good Day :)

 

Would you be able download the receiver package and place it in a common network file share or any other share which could be accessed by all the machines.

With this approach you will not have to use the download URL and also accept the license agreement each time. Let me know if this helps.

 

You can get some more information on https://developer-docs.citrix.com/projects/receiver-for-linux-command-reference/en/13.6/

 

Regards,

Vikas