David Lowe 2 Posted November 6, 2023 Share Posted November 6, 2023 Situation:We currently need to have our Level 1 help desk contact out Level 3 admins in order to unlock users that lock themselves out while trying to log into Citrix remotely through the Netscaler. The users get prompted to wait 30 minutes before trying again when they call the help desk. The Level 3 admins have to SSH into the Netscaler and run "user unlock aaa (username)" to clear the lock early. What I am looking for:We are looking to either, provide minimal ssh access for Level 1, or see if there is a script out there that can be run, i.e., run script that prompts for the username then the script makes the connection and runs the command. Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
Helge Brust Posted November 7, 2023 Share Posted November 7, 2023 Do you have ADM in place? Then built a config template, which has username as variable and uses this command to unlock the user. Then you can give the Level1 group permissions to execute this particular config template.With that you have a kind of self service unlock. Link to comment Share on other sites More sharing options...
Hemang Raval Posted November 7, 2023 Share Posted November 7, 2023 Hello David,You can define specific command policy for same on netscaler or as mentioned in previous email use ADM config job for same.There is also API available foe same which can be used: https://developer-docs.netscaler.com/en-us/adc-nitro-api/current-release/configuration/aaa/aaauser Link to comment Share on other sites More sharing options...
David Lowe 2 Posted November 8, 2023 Author Share Posted November 8, 2023 Thanks for this info. we do have ADM. I will get with the ADM admin and see if we can get this setup as mentioned. Thank you for your assistance. Link to comment Share on other sites More sharing options...
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