Situation: We currently need to have our Level 1 help desk contact out Level 3 admins in order to unlock users that lock themselves out while trying to log into Citrix remotely through the Netscaler. The users get prompted to wait 30 minutes before trying again when they call the help desk. The Level 3 admins have to SSH into the Netscaler and run "user unlock aaa (username)" to clear the lock early. What I am looking for: We are looking to either, provide minimal ssh access for Level 1, or see if there is a script out there that can be run, i.e., run script that prompts for the username then the script makes the connection and runs the command. Any help would be greatly appreciated.
