srinivasa rao katta Posted January 11 Share Posted January 11 Hi, Good Afternoon. I have gotten "Cannot complete your request" error information on the browser, While I was trying to access Citrix through Sorefront url. After few minutes later,I have got accessed the Citrix Storefront url without any problem through browser. Please let me know,What is Root cause for above problem? We were using Netscaler as a gateway server. Please advice me. Thanking You, Srinivas, skatta33@gmail.com Link to comment
0 Jeff Riechers Posted January 13 Share Posted January 13 This can be done by a few things. 1. You don't have XML trust setup on DDC. 2. You don't have the correct A record setup in Storefront from the Gateway url you are accessing. 3. You have callback enabled, but the storefront can't get to the same Netscaler as the gateway url. 4. You are using SSL offload and you don't have Loopback set to On using http in storefront. 5. You are using FAS and the GPO is not applied to the storefront servers. Check the Application and Services Logs, hit the Citrix Delivery Services and the errors there will help you with this issue. Link to comment
0 Magnus Johansson1709153502 Posted January 15 Share Posted January 15 After update to 2311? check that all stores has access till all DDC? check that DDC has access to Domainserver We have seen this isssue after update to 2311, look for eventID 5719 on DDC´s Link to comment
0 Krishna534 Posted March 20 Share Posted March 20 Hi You should see error logs on Storefront server eventviewer (Delivery Services). Please post here the log screenshots. Do you have storefront lb on Netscaler? If the connection is getting established after few mins or few attempts, then there might be one faulty storefront server that causing this issue. Main reasons for "Cannot complete your request" is 1. storefront cert is not valid 2. Storefront callback URL under manage netscaler is not accessible or not reachable 3. You dont have Loopback set to "On using http" in storefront Link to comment
Question
srinivasa rao katta
Hi,
Good Afternoon.
I have gotten "Cannot complete your request" error information on the browser, While I was trying to access Citrix through Sorefront url.
After few minutes later,I have got accessed the Citrix Storefront url without any problem through browser.
Please let me know,What is Root cause for above problem?
We were using Netscaler as a gateway server.
Please advice me.
Thanking You,
Srinivas,
skatta33@gmail.com
Link to comment
3 answers to this question
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