Michael Bleijendaal Posted July 24, 2023 Share Posted July 24, 2023 Since we've updated our Netscaler to build 13.1 49.13 our Microsoft Remote Desktop Apps don't work anymore. We're able to log in to the Remote Desktop Apps portal, but when we try to enter an app, we're getting the login popup. After trying to logon we're getting the following error: [Window Title] RemoteApp Disconnected [Content] There was a problem connecting to the remote resource. Ask your network administrator for help. [^] Hide details [OK] [Expanded Information] Error code: 0x3000008 Extended error code: 0x0 Timestamp (UTC): 07/24/23 11:52:42 AM Press Ctrl+C to copy. After a rollback to check whether this might have a link with the update the Microsoft Remote Desktop Apps work again. Does anyone have any idea what happened in build 13.1 49.13 why the Microsoft Desktop Apps don't work anymore? Thank you. Link to comment Share on other sites More sharing options...
Matthew Thompson1709163993 Posted July 24, 2023 Share Posted July 24, 2023 We just upgraded to 13.1 49.13 today and have had the same issue, however with just RD Gateway. Link to comment Share on other sites More sharing options...
Ben Kolb Posted July 25, 2023 Share Posted July 25, 2023 Add us as a plus 1 to this as well. We have a Sev 1 case (82113052) open with no movement it is "with engineering". 2 Link to comment Share on other sites More sharing options...
Dan Bardeen Posted July 25, 2023 Share Posted July 25, 2023 Highly suggest not rolling back if at all possible Link to comment Share on other sites More sharing options...
Patrick Bianco Posted July 25, 2023 Share Posted July 25, 2023 2 hours ago, Ben Kolb said: Add us as a plus 1 to this as well. We have a Sev 1 case (82113052) open with no movement it is "with engineering". As Ben Kolb mentioned we have the Sev1 critical outage case opened for 5 days and we worked with support 3 days on this issue, 2 with lower-level support and 1 with escalation engineer, no update since we worked with the escalation engineer. 3 Things we know, with Apple device you can launch desktops and applications via the gateway, on 13.1 49.13. Windows and Android clients fail. Previous version of code worked fine. No way based on the severity of the CVE rolling back is an option. Great URL for review https://www.cisa.gov/news-events/cybersecurity-advisories/aa23-201a Link to comment Share on other sites More sharing options...
Ryan Stewart1709164003 Posted August 1, 2023 Share Posted August 1, 2023 Do you have Enable Websocket connections checked under the HTTP profile? Link to comment Share on other sites More sharing options...
Michael Bleijendaal Posted November 20, 2023 Author Share Posted November 20, 2023 All, With the latest 13.1 build this problem was fixed by Citrix. Link to comment Share on other sites More sharing options...
Michael Bleijendaal Posted November 20, 2023 Author Share Posted November 20, 2023 . Link to comment Share on other sites More sharing options...
Michael Bleijendaal Posted November 20, 2023 Author Share Posted November 20, 2023 All, With the latest 13.1 build this problem was fixed by Citrix. Link to comment Share on other sites More sharing options...
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