Cannot Complete request error when accessing storefront internally or externally..

[Darman]

Hi everyone,

 

We have two new Storefront Server groups -Citrix Version 1912LTSR.

The first Storefront works fine, where as the second one has the " Cannot Complete request error when accessing storefront internally or externally..".

 

When I select On option of the  Enable loopback communication, there is no error.

but the option OnUsingHttp is selected the the error is appears.

 

 

Browsing the Event viewer, it shows a Failed to run discovery event 17.

 

I have looked other articles/solutions about the same topic, but no success on solving this error.

 

Any help will be gratefully appreciated.

 

Thanks, 

Akiyo

[Darman]

This is how the issue got resolved.

1. Remove the non-working Storefront from server group.
2. Uninstalled Storefront.
3. Uninstall IIS through  Server Manager.
4.  Join/Add the new Storefront to server group.
5. Install the Storefront, this will also  install the IIS 
6. Test  StoreFront Base URL internally. 

It was the IIS piece of software that was corrupted.

 

I hope this helps everyone that might encounter this error n the future.

Finally, I would like to thank all the people who have contributed to this thread. 

[CarlStalhood]

Does your IIS Default Web Site have a binding for http on port 80?

[Darman]

It looks like the IIS bindings is set to 443.

[Darman]

It looks like the IIS bindings is set to 443.

 

I just wanted to add this , two storefronts have same configurations, but works , and while the other does not, and returns Cannot complete request error.

[CarlStalhood]

Edit the binding and make sure hostname is not configured.

[Darman]

 Correct , the hostname is not configured.

[Robert Young1709152714]

Bindings would be the usual thing to cause this. Are the certificate imported ok on the non-working server and the chain fully trusted ? 

 

[Darman]

2 hours ago, Robert Young1709152714 said:

Bindings would be the usual thing to cause this. Are the certificate imported ok on the non-working server and the chain fully trusted ? 

 

Certificate works fine, when we change the option of Enable loopback communication to either OFF or ON, the site is accessible with no errors.

The moment the option OnUsinghttp is selected we get the error cannot complete your request. 

[Darman]

On 5/11/2023 at 12:37 PM, Carl Stalhood1709151912 said:

Edit the binding and make sure hostname is not configured.

 Correct , the hostname is not configured.

[Darman]

2 hours ago, Robert Young1709152714 said:

Bindings would be the usual thing to cause this. Are the certificate imported ok on the non-working server and the chain fully trusted ? 

 

Certificate works fine, when we change the option of Enable loopback communication to either OFF or ON, the site is accessible with no errors.

The moment the option OnUsinghttp is selected we get the error cannot complete your request. 

[Darman]

Would also like to add the second Storefront does not have any issues.