Jump to content
Welcome to our new Citrix community!
  • 0

Cannot Complete request error when accessing storefront internally or externally..


Darman

Question

Hi everyone,

 

We have two new Storefront Server groups -Citrix Version 1912LTSR.

The first Storefront works fine, where as the second one has the " Cannot Complete request error when accessing storefront internally or externally..".

Capture-cannotcompleteyourrequest.thumb.jpg.56cdb4d49f29a238457198253bf6793e.jpg

 

When I select On option of the  Enable loopback communication, there is no error.

but the option OnUsingHttp is selected the the error is appears.

 Capture-storefront-error..thumb.JPG.21df258714080b895c2783b11f80048b.JPG

 

Browsing the Event viewer, it shows a Failed to run discovery event 17.

Capture-event17.thumb.JPG.2b5ed5769b210f1f63fc3002eb47c87f.JPG

 

I have looked other articles/solutions about the same topic, but no success on solving this error.

 

Any help will be gratefully appreciated.

 

Thanks, 

Akiyo

Link to comment

11 answers to this question

Recommended Posts

  • 0

This is how the issue got resolved.

  1. Remove the non-working Storefront from server group.
  2. Uninstalled Storefront.
  3. Uninstall IIS through  Server Manager.
  4.  Join/Add the new Storefront to server group.
  5. Install the Storefront, this will also  install the IIS 
  6. Test  StoreFront Base URL internally. 

It was the IIS piece of software that was corrupted.

 

I hope this helps everyone that might encounter this error n the future.

Finally, I would like to thank all the people who have contributed to this thread. 

  • Like 1
Link to comment
  • 0
2 hours ago, Robert Young1709152714 said:

Bindings would be the usual thing to cause this. Are the certificate imported ok on the non-working server and the chain fully trusted ? 

 

Certificate works fine, when we change the option of Enable loopback communication to either OFF or ON, the site is accessible with no errors.

The moment the option OnUsinghttp is selected we get the error cannot complete your request. 

Link to comment
  • 0
2 hours ago, Robert Young1709152714 said:

Bindings would be the usual thing to cause this. Are the certificate imported ok on the non-working server and the chain fully trusted ? 

 

Certificate works fine, when we change the option of Enable loopback communication to either OFF or ON, the site is accessible with no errors.

The moment the option OnUsinghttp is selected we get the error cannot complete your request. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...