Full screen no working in dual screen for Citrix Workspace app 2304 for Mac

[raphael germon]

 

After upgrading to the last Citrix Workspace app 2304 for MAC the feature Use All Displays In Full Screen does not work anymore. It goes fullscreen to one screen only

Once I rolled back to 2303.1 it is working again.

 

My config is iMac Intel 2017 5K 27’ with 5K 27’ external screen

[Riyaz Puthiyapurayil]

It seems to work for me, provided I am not already in Full Screen when selecting Use All Displays in Full Screen. If I Exit Full Screen, then select Use All Displays and Renter Full Screen, it displays on both screens. I have a 2019 iMac with 5K 27" display and another 5K 27" display.

[raphael germon]

On 4/23/2023 at 10:54 PM, Riyaz Puthiyapurayil said:

It seems to work for me, provided I am not already in Full Screen when selecting Use All Displays in Full Screen. If I Exit Full Screen, then select Use All Displays and Renter Full Screen, it displays on both screens. I have a 2019 iMac with 5K 27" display and another 5K 27" display.

Hello, thanks for your answer, I have been able to make it work by disabling the High DPI support in the Citrix preference. Does it work for you when it is enabled?

[Eoin OCleirigh]

I've found that working with Citrix Viewer 23.11 and two external 24" (2k) displays and one built-in/internal (Notched Mac) display works, but not with Apple Studio Display(5k and notched display while) in High DPI mode.  Disabling high dpi mode (which seems a high price to pay) restores the multi screen display support., BUT the mouse cursor appears to be getting the wrong address on the 5k monitor as if it weren't accounting for the menu bar position, I have to click a bit higher than I expect to hit windows buttons/targets - Unusable for me, but maybe someone knows a fix.  Support articles suggest that this may be due to our admins setting an inadequate Video Memory maximum... Is there a way to tell if a single user is hitting the max memory?  Can limits be set for different users/environments or is it a site wide setting?  Is there a way to correct mouse position reporting on multiple monitors?

 

Edited May 2 by Eoin OCleirigh