WEM Feature Request Check Action Values for Cache update

[Jeff Riechers]

So I found that if you change the value of an Action that has already been processed and cached on a client, that cached action doesn't get updated.

 

I think there needs to be some form of Versioning set on the action, so that if you open and edit the action it increments the number so that when the cache loads and sees the version is behind it updates that cache.  This will prevent us from having to remove cached action at logoff as we do now to get changes.

 

I did a write-up on the issue and our workaround here - 

https://www.jeffriechers.com/wiki/wemchanging-actions-not-caching/

 

[James Kindon]

This has been around for a while, but there are native options to fix it in the product

 

I wrote a script here https://jkindon.com/selective-deletion-of-the-wem-actions-tracking-cache/ which has morphed its way into the product set natively - look at "Allow Users to Reset Actions". Users can self service via the agent, or admins can drive the bus from the console

 

Versioning is a good idea though as slapping the key slaps everything without any form of check

[Jeff Riechers]

I came across your stuff on this as soon as I was done digging through registry keys and fixing it for my client.  My Google-Fu failed me.

 

Definitely going to keep your utility on my hotbar though for when this comes up again somewhere else.

[Nick Panaccio]

Wait, so even the "Refresh Cache" option in the WEM console (Administration\Agents) didn't update this value? That doesn't make sense to me.

[Jeff Riechers]

Correct, if the name stays the same for the action it won't update if the value changes.

[Michael McAlpine1709158947]

What happens if we use the enforce registry processing option? I reached out product development and that is what they suggested.

[Nick Panaccio]

On 3/17/2023 at 4:04 PM, Michael McAlpine1709158947 said:

What happens if we use the enforce registry processing option? I reached out product development and that is what they suggested.

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