Problem since upgrade 2203Cu1

[Florent amplitude]

Hello,

Windows 2016/citrix 2203cu1

We have moved from version 1912Cu1 to 2203CU1 and since then we have printing problems.

 

From word/excel/ Acrobat reader, we will launch printing either:

- we have an error message.

- No message (as if the print was out) but nothing was edited.

- We click on print, it does not print, we click a 2 nd time, it prints, we click a 3 rd time, it no longer prints.

 

Problem encountered from an ADMIN session in RDP,

Test reproduced even using the "windows test page" function from the VDA

 

We use the universal CITRIX drivers + the universal CITRIX print server.

 

I'm a taker for help ? because I'm blocked ?

 

Thanks

[Jochen Steenbrugge1709162787]

If it happens form within an RDP session, it looks like a windows issue. Any microsoft updates installed while upgrading the citrix components?

Try using another driver to see the results for that.

[Florent amplitude]

I have this error that comes up randomly on my VDAs

 

Print Spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\Cpupdui.dll

After I redid the tests, I launched 4 windows test pages, the 1st did not come out, the 2nd is printed, the 3rd is printed, the 4th did not come out ?

[Jochen Steenbrugge1709162787]

check the version on that dll to be sure, should be 7.33.

[Florent amplitude]

[Jochen Steenbrugge1709162787]

If your spoolsv.exe is up to date, make sure it is excluded from av scanning, along with the spool folder. If it keeps failing, I sugget you create a ticket with citrix. 

[Florent amplitude]

how to know if the spool.exe is up to date?

 

the entire spool folder is excluded from AV