Florent amplitude Posted November 16, 2022 Share Posted November 16, 2022 Hello, Windows 2016/citrix 2203cu1 We have moved from version 1912Cu1 to 2203CU1 and since then we have printing problems. From word/excel/ Acrobat reader, we will launch printing either: - we have an error message. - No message (as if the print was out) but nothing was edited. - We click on print, it does not print, we click a 2 nd time, it prints, we click a 3 rd time, it no longer prints. Problem encountered from an ADMIN session in RDP, Test reproduced even using the "windows test page" function from the VDA We use the universal CITRIX drivers + the universal CITRIX print server. I'm a taker for help ? because I'm blocked ? Thanks Link to comment
0 Jochen Steenbrugge1709162787 Posted November 17, 2022 Share Posted November 17, 2022 If it happens form within an RDP session, it looks like a windows issue. Any microsoft updates installed while upgrading the citrix components? Try using another driver to see the results for that. Link to comment
0 Florent amplitude Posted November 17, 2022 Author Share Posted November 17, 2022 I have this error that comes up randomly on my VDAs Print Spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\Cpupdui.dll After I redid the tests, I launched 4 windows test pages, the 1st did not come out, the 2nd is printed, the 3rd is printed, the 4th did not come out ? Link to comment
0 Jochen Steenbrugge1709162787 Posted November 17, 2022 Share Posted November 17, 2022 check the version on that dll to be sure, should be 7.33. Link to comment
0 Jochen Steenbrugge1709162787 Posted November 17, 2022 Share Posted November 17, 2022 If your spoolsv.exe is up to date, make sure it is excluded from av scanning, along with the spool folder. If it keeps failing, I sugget you create a ticket with citrix. Link to comment
0 Florent amplitude Posted November 17, 2022 Author Share Posted November 17, 2022 how to know if the spool.exe is up to date? the entire spool folder is excluded from AV Link to comment
Question
Florent amplitude
Hello,
Windows 2016/citrix 2203cu1
We have moved from version 1912Cu1 to 2203CU1 and since then we have printing problems.
From word/excel/ Acrobat reader, we will launch printing either:
- we have an error message.
- No message (as if the print was out) but nothing was edited.
- We click on print, it does not print, we click a 2 nd time, it prints, we click a 3 rd time, it no longer prints.
Problem encountered from an ADMIN session in RDP,
Test reproduced even using the "windows test page" function from the VDA
We use the universal CITRIX drivers + the universal CITRIX print server.
I'm a taker for help ? because I'm blocked ?
Thanks
Link to comment
6 answers to this question
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