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Logon has timed out due to inactivity - redirect back to login page?

Mike Francis

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We run build 13.1.x and use a custom login page based on the RFWebUI theme.  If credentials are not entered on the logon page, "Logon has timed out due to inactivity" is displayed after 5'ish minutes as expected.  The page URL does not change so a responder and action solution is not an option from what I can tell.  I am curious if we can either disable the timeout or redirect back to the logon page by editing a .json or .js file within /var/netscaler/logon/..../.  A similar solution can be done in StoreFront by editing /wwwroot/citrix/....web/custom/strings.en for example using LoginTimedOut and window.location.href to send the page to specific or relative URL.  Thank you for your time.

citrix login timeout.png

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  • 1 year later...

I know this is an old question, but the solution seems to be similar to this thread.


Add the following to strings.en.js:


(function ($) {
   $.localization.customStringBundle("en", {
       LogOn: "Please Wait",
       LoginTimedOut:'Logon has timed out due to inactivity.<br>You are being redirected to the login page.<script type="text/javascript">window.location.replace("http://www.example.com");</script>'


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