Citrix Workspace 2204 uses wrong mouse coordinates in Fullscreen

[bsolar17]

Using Citrix Workspace 2204 to connect to a Windows session. With the Viewer in Fullscreen the mouse coordinates seem to be incorrect, with the actual mouse position registered by Windows being above the mouse pointer shown.

 

As example, trying to right-click the Windows taskbar at the bottom should bring up the taskbar context menu, but it actually brings up the desktop context menu. Moving the mouse over the context menu also shows the highlighted menu entry to be slightly above where the mouse pointer is drawn.

 

The issue only appears in Fullscreen: using the application in Windowed mode the mouse position is registered correctly. This makes the application unusable for me.

 

Furthermore, by trying to download the earlier version 2203 I noticed that the page wrongly provides the 2204 version instead: https://www.citrix.com/downloads/workspace-app/legacy-receiver-for-mac/workspace-app-for-mac-latest-2203.html:

 

 

For this reason was only able to reinstall version 2201...

[R. Nie.]

Hi all, the same to me with app version 2204. It is very bad and I can't work with this issue.
Just reinstalled version 2201 and it works fine! Thx to Christian.
Hoping Citrix will fix this issue soon.

 

[Paul Jacobs1709163391]

This is about the 3rd release that's broken the app , Citrix needs to do more testing before releasing poor code to the world. 

Also having a broken download link to the previous working version for 3 days is inexcusable. 

[Juumlrgen Lichtenthaumller]

Hi there,

same Problem here.

And here is the quick fix: unfortunately Citrix has changed something how they calculate the actual screen size in pixels and how they give that info to the windows system.

When the problem occurs, I have the option "Automatically hide and show the menu bar in full screen" under system preferences -> Dock & Menu Bar deactived.

When this is activated, the calculation seems to be right. The offset of the mouse does not occur.

 

hth

[Marc Weijmar]

18 hours ago, CitrixSuisse said:

https://support.apple.com/en-us/HT212842

Did not had any effect for me. Did it on the workspace app.

 

Downgraded to 2201

[Ke Xu]

Hi everyone,

 

If your macbook is notch screen, then you can try release-2206, actually apple provide a fancy screen for their latest built-in screen, so Citrix Workspace have the issue on mac notch screen, but we fixed on the latest 2206.

If your macbook isn't notch screen, and also meet the mouse issue, then you can check if the "Automactically hide and show the menu bar in full screen" under "System preference" -> "Dock & Menu Bar" was selected, if not, please select it, actually it's the new mode on Montery system, and by default the option is selected. 

[bsolar17]

5 hours ago, Ke Xu said:

If your macbook is notch screen, then you can try release-2206, actually apple provide a fancy screen for their latest built-in screen, so Citrix Workspace have the issue on mac notch screen, but we fixed on the latest 2206.

 

I cannot find release 2206: the latest release for Mac is 2204 and under Beta/Tech Previews there is another 2204 version for Apple Silicon but it has the same issue as the normal 2204.

[Jeremiah Salamon1709163134]

I'm also experiencing this same issue. Thank you for reporting.

[Philippe Hebert]

Same problem for me also

[Bert Schulze]

Unfortunately, the same problem here.

[Austin Locke]

Confirmed this is an issue for my users in 2203 & 2204.  Resizing a session to and from full screen makes the screen and mouse completely unusable

[Eoin OCleirigh]

18 hours ago, Juumlrgen Lichtenthaumller said:

Hi there,

same Problem here.

And here is the quick fix: unfortunately Citrix has changed something how they calculate the actual screen size in pixels and how they give that info to the windows system.

When the problem occurs, I have the option "Automatically hide and show the menu bar in full screen" under system preferences -> Dock & Menu Bar deactived.

When this is activated, the calculation seems to be right. The offset of the mouse does not occur.

 

hth

Also seeing the same problem - I found that downgrading to Workspace client 22.03.0.14(2203) the mouse offset issue is resolved in full screen mode - unfortunately that release does not support "Use all displays in Full Screen" so I loose access to multiple monitors, but moussing is workable again (such a relief).  But when I have a few minutes to spare I'll check this workaround - I didn't expect it work because I've set my dock on the left, but who knows, it's certainly a valuable pointer for the Engineers to look at.

[Eoin OCleirigh]

21 hours ago, Juumlrgen Lichtenthaumller said:

Hi there,

same Problem here.

And here is the quick fix: unfortunately Citrix has changed something how they calculate the actual screen size in pixels and how they give that info to the windows system.

When the problem occurs, I have the option "Automatically hide and show the menu bar in full screen" under system preferences -> Dock & Menu Bar deactived.

When this is activated, the calculation seems to be right. The offset of the mouse does not occur.

 

hth

This worked for me using macOS 12.4 and Citrix Workspace 2204.4.0.44 - thanks for the hint hth

[CitrixSuisse]

https://support.apple.com/en-us/HT212842

[bsolar17]

2 hours ago, Marc Weijmar said:

Did not had any effect for me. Did it on the workspace app.

 

You need to apply the setting change on the Citrix Viewer app, not the Workspace app.

 

You can find the Citrix Viewer app at the following location:

/Library/Application Support/Citrix Receiver/Citrix Viewer

Note that enabling the option has drawbacks and scales the whole application under the area causing black borders to appear on the sides. It's an option meant to accommodate legacy applications which do not support Fullscreen properly for some reason, which is not something I expect from a Citrix product.

 

From the Apple article linked above:

 

Quote

Apps can be updated to work better with this area of your screen. If a developer updates their app for compatibility with your Mac, the "Scale to fit below built-in camera" setting no longer appears. You can contact the developer of the app to learn whether an update is available or planned.

 

[Juumlrgen Lichtenthaumller]

On 5/18/2022 at 2:31 PM, CitrixSuisse said:

https://support.apple.com/en-us/HT212842

I think that won't do any trick, as the Receiver communicates a to large screensize rather than a to small one. So activating this would even make it worse, I guess. But I do not have a current notch-MacBook here.

[Seyed Ketabchi]

Same issue here as well. I had to roll back to previous version to make sure it's an issue with Citrix viewer. It's very frustrating not being able to use  Citrix in full screen as it's the only [efficient] way to use all monitors.

[Jim Harry]

On 5/31/2022 at 2:24 AM, Ke Xu said:

If your macbook is notch screen, then you can try release-2206, actually apple provide a fancy screen for their latest built-in screen, so Citrix Workspace have the issue on mac notch screen, but we fixed on the latest 2206.

 

Do you have a super secret link for 2206 ?  ?

[Steven Petty]

On 6/1/2022 at 3:34 PM, Jim Harry said:

 

Do you have a super secret link for 2206 ?  ?

 

https://www.citrix.com/en-gb/downloads/workspace-app/betas-and-tech-previews/workspace-app-tp-for-mac-test.html
 

[bsolar17]

Tested Citrix Workspace 2206 Technology Preview released Jun 7, 2022 and it fixes the mouse coordinates issue for me.

[Bert Schulze]

On 5/31/2022 at 8:24 AM, Ke Xu said:

If your macbook isn't notch screen, and also meet the mouse issue, then you can check if the "Automactically hide and show the menu bar in full screen" under "System preference" -> "Dock & Menu Bar" was selected, if not, please select it, actually it's the new mode on Montery system, and by default the option is selected. 

 

Thank you. Great. This is the Solution.

[Eoin OCleirigh]

The problem is back (regressed) in release 23.11.  I'm using an M2 MacBook Pro (which has a notch) but only see the problem when I try to use "Use All Displays in Full Screen" (which only works at all if High DPI mode is turned off.  It seems to work better when I have monitors with lower reolsution capabilities - ie. the same Mac plugged into just two 24" 2k monitors - so it might be related to how 5k (Apple Studio Displays).  When I absolutely need multiple monitor support I can still use the built-in display for accurate mousing - and just "aim high" on the other monitor - but no - that's not a productive way to work!  Please Citrix can we have a correction for this.