sortola27 Posted December 20, 2021 Share Posted December 20, 2021 If an employee's iphone that they use the Citrix SSO app on dies/breaks/etc (and backup codes are not available), that person can no longer login the Citrix Gateway site or even the /manageotp site (as it needs the SSO approval on the dead device). Is there a way on the admin side to remove that device from the employee's account so the employee can login to the /manageotp page again to add a new device? Link to comment Share on other sites More sharing options...
Julian Jakob Posted December 20, 2021 Share Posted December 20, 2021 I am using single factor for /manageotp - but never publishing this content to the internet, only from internal. You are able to edit / delete the user's created phones via the AD user attribute you've configured as the OTP's save destination. 1 Link to comment Share on other sites More sharing options...
sortola27 Posted December 20, 2021 Author Share Posted December 20, 2021 Bingo! That worked by removing the AD attribute. Thanks! Link to comment Share on other sites More sharing options...
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