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Remove an Employee's SSO Device


sortola27

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If an employee's iphone that they use the Citrix SSO app on dies/breaks/etc (and backup codes are not available), that person can no longer login the Citrix Gateway site or even the /manageotp site (as it needs the SSO approval on the dead device).

 

Is there a way on the admin side to remove that device from the employee's account so the employee can login to the /manageotp page again to add a new device?

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