Problems installing Hypervisor 8.2 on new PC

[Da Zee]

I am trying to install Hypervisor 8.2 (free) on a new PC and it is getting stuck at the beginnig of the install and just showing a blank screen.

 

I am using an ASUS H570 Pro motherboard and Intel i7 11700 cpu with 32GB RAM.

I have enabled virtualization in the BIOS and disabled the secure boot option.

 

However it always comes back to a blank screen shortly after the install begins.

 

Similar to this thread https://discussions.citrix.com/topic/413704-citrix-hypervisor-820-installation-no-image-after-grub/#comment-2081873  

The last line seen before the blank screen is "Xen is relinquishing VGA console" 

 

Tried following the troubleshooting information in the Citrix documentation.
 

Press Alt+F1 to access the main Citrix Hypervisor Installer

Press Alt+F2 to access a local shell

Press Alt+F3 to access the event log

 

But at the point where I have the blank screen none of these has any effect.

 

Any suggestions would be most welcome.  

[Tobias Kreidl]

Which boot mode -- UEFI or BIOS?

[Da Zee]

UEFI.  Tried some suggestions I found with the error on limiting the memory setting on startup, but nothing seems to resolve so far.  Currently now running Hyper-V for testing, but would prefer to be using Citrix.  When testing on an older machine I found the interface much better to use.  Just wish I could install on the new machine.

[Boby John1709155536]

I would test XS 7.1CU2 and see if that helps or maybe try BIOS boot to see if that makes a difference

[Mark Syms]

Is the hardware listed on the Hardware Compatibility List ? http://hcl.xensource.com/

[Da Zee]

2 hours ago, Mark Syms said:

Is the hardware listed on the Hardware Compatibility List ? http://hcl.xensource.com/

Not listed there, is an ASUS H570, not a server.  Older hardware I was testing is also not there, I guess I was just lucky with it?

[Mark Syms]

Likely, if it's not on the HCL then support is on a "Best effort" basis and it may just not work.

[Tobias Kreidl]

Or try BIOS mode first before giving up.