Icons delivered by Storefront disappear at Selfservice.exe refresh

[Sabine Ludewig1709156713]

Hi guys,

I wonder if this is by design or what am I missing here.

Setup is Windows 2019 with Citrix 1912 CU2 and UPM

When a user starts a  desktop he receives applications through a Storefront Store and they appear in the startmenu just fine.

When a user pins a shortcut to an application to the desktop or taskbar, logs off, logs on again, the icons disappear.

You can see this is happening on refreshing apps, that is starting Workspace App and refreshing applications or starting selfservice.exe -poll

If we don't refresh apps (usually through logon script), the icons remain white but are useable

 

[Legend Cox]

Hello, we are now on 19.12.4000 and have this issue as well. Updating users to current release fixes the problem, but our organization requires that we be on LTSR so we need a fix in the LTSR update cycle. 

[Sabine Ludewig1709156713]

As a workaround we decided to provide the applications by copying shortcuts to the startmenu which then calls the published app

"D:\Program Files\Citrix\Online Plugin\ICA Client\SelfServicePlugin\SelfService.exe" -qlaunch "YourPublishedAppName"

Hope that of any help