"Cannot Complete your Request" for Citrix Gateway with Native OTP

[Royce Mendoza1709160095]

Hi,

 

I configured Citrix Gateway + Native OTP for 2Factor authentication using Google authenticator. After enrolling my device, I tried to logon as a user. My issue was after login, I have encountered this error "Cannot Complete your request".

 

I tried to remove the authentication profile on my Citrix gateway virtual server and try to do a normal login (user+pass) and I didn't encounter any issues. But when I bind the authentication profile, the same issue was encountered.

 

My Citrix ADC is 13.0 release 67.39 for XenServer 

 

How can i solve this issue with native otp? Do you guys encounter this issue?

 

Thanks.

 

[Damson of Merry]

hi,

i think this link might be helpful for your issue.

https://www.thomaspreischl.de/adc-sso-error/

Damson