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"Cannot Complete your Request" for Citrix Gateway with Native OTP

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I configured Citrix Gateway + Native OTP for 2Factor authentication using Google authenticator. After enrolling my device, I tried to logon as a user. My issue was after login, I have encountered this error "Cannot Complete your request".


I tried to remove the authentication profile on my Citrix gateway virtual server and try to do a normal login (user+pass) and I didn't encounter any issues. But when I bind the authentication profile, the same issue was encountered.


My Citrix ADC is 13.0 release 67.39 for XenServer 


How can i solve this issue with native otp? Do you guys encounter this issue?





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