Storefront 7.15 CU5 upgrade to CU6 fails with error 1603

[Joost Sannen]

Hi,

 

We have this fresh install a few months back of Storefront 7.15 LTSR CU5. Today I want to update to CU6 but it keeps failing with this error. Does anyone have an idea how to solve this?

 

Best regards, Joost

 

Calling custom action Citrix.DeliveryServices.InstallControllerCustomAction!Citrix.DeliveryServices.InstallControllerCustomAction.CustomActions.SnapshotConfiguration
Begin SnapshotConfiguration
 Creating version snapshot for version '3.12.5000.134'.
 Loading backup history configuration
 Loading backup configuration from: 'C:\ProgramData\Citrix\Storefront Install\3.12.5000.134'
 Incomplete snapshot exists for version '3.12.5000.134' so deleting.
 No snapshot exists for version '3.12.5000.134', create one now.
 An error occurred creating the snapshot: 'System.NullReferenceException: Object reference not set to an instance of an object.
   at Citrix.DeliveryServices.InstallController.Configuration.VersionData.BackupApplicationPools()
   at Citrix.DeliveryServices.InstallController.Configuration.VersionData.Create(Version version, String backupPath)
   at Citrix.DeliveryServices.InstallController.ConfigurationController.CreateVersionSnapshot(Version version)'.
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object.
   at Citrix.DeliveryServices.InstallController.Configuration.VersionData.BackupApplicationPools()
   at Citrix.DeliveryServices.InstallController.Configuration.VersionData.Create(Version version, String backupPath)
   at Citrix.DeliveryServices.InstallController.ConfigurationController.CreateVersionSnapshot(Version version)
   at Citrix.DeliveryServices.InstallControllerCustomAction.CustomActions.SnapshotConfiguration(Session session)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
   at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction SnapshotConfiguration returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (E8:E8) [00:08:23:363]: Note: 1: 2265 2:  3: -2147287035 

[Joost Sannen]

As it's a fallback environment we had the Storefront website stopped. After starting that the update went flawlessly .

[Dennis Worminkhuijzen]

I had that problem, going from 7.6 to 7.15 CU3.

Solved it going from 7.6 to 7.15 and then to CU3.

 

Maybe article CTX206014 helps you out.

[Joost Sannen]

On 9/12/2020 at 10:21 AM, Dennis Worminkhuijzen said:

I had that problem, going from 7.6 to 7.15 CU3.

Solved it going from 7.6 to 7.15 and then to CU3.

 

Maybe article CTX206014 helps you out.

 

Thanks wormindb. According to the KB I was able to install Visual C++ 2008 SP1 Redistributable Packages (x64 and x86). .NET 4.5.2 coul;d not be installed due to same or later version already present. CU6 still could not be installed with the same error. 

 

It's a fallback environment so no rush. I'll log a case today.

[Dennis Worminkhuijzen]

Good work.