Citrix ADM Service can't enable analytics "Error: Execute Commands failed "

[Hector Torres1709160225]

I am getting the following error when trying to enable analytics in using Citrix ADM.

 

"Applying Analytics Configuration <br/>Error: Execute Commands failed : [Command failed on ADC NSIP Error in SSH request on ADC NSIP <br/>Reason: Error in SSH request on ADC NSIP]"

 

There are no firewalls between the ADM agent and the ADCs. I have connected using ssh from the agent CLI directly to the ADCs without issues.

 

Thanks

[Asit Mohapatra]

Hi Hector, This would require a ticket to be opened and support bundle to be shared. Can you please do that.

[Martin Nygaard Jensen1709160997]

On 7/10/2020 at 5:59 PM, Hector Torres1709160225 said:

I am getting the following error when trying to enable analytics in using Citrix ADM.

 

"Applying Analytics Configuration <br/>Error: Execute Commands failed : [Command failed on ADC NSIP Error in SSH request on ADC NSIP <br/>Reason: Error in SSH request on ADC NSIP]"

 

There are no firewalls between the ADM agent and the ADCs. I have connected using ssh from the agent CLI directly to the ADCs without issues.

 

Thanks

Hi Hector

 

Did you figure out the issue? I have the same problem in a brand new ADC setup. Would love to know if a solution for you could apply to my situation aswell.

[Sunil Suvarna]

We are also encountered with same issue, Would love to know if a solution for you could apply to my situation aswell

[Frank Guo]

hi  guys，

 

Please double check if you're using "Citrix ADM service + ADC built-in agent mode" before configure Anylytics in ADM service.  As this is NOT supported. 

 

Citrix ADM supports management and monitoring of Citrix ADC instances using built-in agents. However, the following features are not supported in the built-in agent:

Application dashboard

Web Insight

SSL insight

HDX insight

Gateway insight

Security insight

Advanced analytics

Pooled licensing

You can transition from a built-in agent to an external agent.