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RSOP calculation causing file explorer to close


Cedric De Witte

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Hi everyone,

 

For a while now, our Citrix users experience the issue that their File Explorer windows are disappearing on Citrix after some time.

Now, I managed to grab some timestamps where the issue occured, and the Event Viewer from Windows has for that user on that moment a record: "The Citrix Group Policy service started RSOP calculation for user: .....'. The application is called 'CitrixCseEngine'.

I'm quite sure this causes the issue. Does anyone have an idea how we can fix this, is there a possibility to disable this RSOP Calculation?

Thanks a lot!

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3 answers to this question

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Hi,

 

Can you try upgrading the VDA to 1912 LTSR Cumulative Update 1 (CU1), as it includes couple of fixes related to Citrix Policies. 
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1912-ltsr/whats-new/cumulative-update-1.html
https://www.citrix.com/downloads/citrix-virtual-apps-and-desktops/product-software/citrix-virtual-apps-and-desktops-1912ltsr-cu1.html

 

Regards, 

Raghu

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