Zoom Video Conference can't find camera

[Ken Lee1709160610]

Hi,

 

We are working on upgrading to XenApp 7.15 and publishing virtual desktop as VDI solution for our clients. We are using Zoom Video Conference as our video conference solution. but we find when we run Zoom in Virtual Desktop, it can't find the camera integration with Laptop. we test Lenovo/Toshiba laptop, both are not working. but it worked in Mac Pro laptop. Is there any root cause for this issue?

 

Thanks,

[Felix Onyango]

Try this: https://support.zoom.us/hc/en-us/articles/360031096531-Getting-Started-with-VDI#h_dd3fcd42-7fa3-46d1-b553-f19b56988dee

Zoom has a HDX plugin for Citrix. You will need to install both the host and client software. This is similar to the Skype HDX plugin. I have tested this successfully on Win 10 LTSC 2019 VDI with workspace 1909

 

 

 

Edited November 25, 2019 by Ether27
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[Tyd Ros]

LifeInBC,

 

Did you ever try in Xenapp?  

 

The zoom site makes it seems like these plugins are only work in win10 VDI and net Xenapp shared desktops\apps.

 

thanks

 

 

 

[Pascal Springer]

We ar testing it with Xenapp 1912:

 

Client Side:

Citrix Workspace app 1912

Zoom Plugin for Citrix 4.6.15322

Server Side:

Zoom VDI 4.6.15322

 

Everything runs fine if we are using zoom in a published desktop session.

When we try to use Zoom from an published application (f. e. start zoom via outlook appointment) we can't see video's. Not our own and not from other users, but the other users in this zoom meeting will see the video from us and also the light on the webcam is on..

[Tyd Ros]

Here is another oddity.

 

The sound from the zoom call gets redirected to the local machine as it should, however you cant control the sound with in your published desktop.

 

You have to minimize your published desktop to get to the local machines sound control adjust it, then get back in citrix.

 

[Ken Lee1709160610]

Yes, we test it works for Windows laptop but not work in MacBook. I t seems like there is no zoom plugin for MacBook