Citrix Director 7.15.4000 Build 398 display issue

[Marc Smid]

Hi there,

Has anyone upgraded to this LTSR version ?

As of this version i am experiencing a display issue.

When using the sessions or servers listings, the display is limited to about 21 lines (at 1440p display), then it scrolls within that list. Normally the list woudl fill to about the bottom of the page and woudl then scroll from there. So directr is not using huge amounts of page space. Not productive !

Notice: displaying 21 of 62 in bottom

 

 

Is this a known issue, or something i can fix my self or should i report it to Citrix ?

[vikash]

This issue has been fixed in LTSR 7.15 CU5, please refer to the documentation given below

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/whats-new/cumulative-update-5/fixed-issues.html

[vikash]

Hi @Marc Smid,

 

Good Day :)

 

There's no workaround that I'm aware of at this point in time, this is certainly an issue.

Could you please report it to citrix support.f

 

Regards,

Vikas Hiremath

[Niklas Paringlerstam]

Same issue here after upgrade to CU4

[Marc Smid]

I have made a support request and the support employee confirmed the issue. He will get back to me.

[vikash]

21 hours ago, Niklas Paringlerstam said:

Same issue here after upgrade to CU4

Hi @Niklas Paringlerstam,

 

Was this working fine with CU3?

 

Regards,

Vikas Hiremath

[Niklas Paringlerstam]

Yes, this was working on a two-server setup with 7.15 LTSR CU3 on Server 2016 loadbalanced via Netscaler.

 

We did however have another issue on CU3 that sometimes the lines where empty and only the checkboxes on the left were visible. This was solved by pressing F5 to refresh the view. That issue seems to have disappeared in CU4.

 

Regards

Niklas Pålerstam

[Markus Rinkenburger]

same issue here

 

already reported it to citrix support

[Ingo Weismayr]

Hi,

 

any News for this? Having this issue on multiple Installations.

 

Regards

Ingo

[Marc Smid]

The offending code has been identified and passed on to engineering.

[Marc Smid]

I tested a private hotfix for this. It works and solves the problem. I expect the code to be fixed in the next release.

[Lucien Roelofs]

Hi msmid75, please tell us the private fix number, we really want to solve this problem too !

Thanks in advance!

 

Lucien

[Marc Smid]

Lucien,

 

I'm sorry it has no build number yet, i just received a zipfile with an updated subdirectory of director.

I think my case number is: 78914478 maybe you can refer to that @citrixsupport

[Lucien Roelofs]

Thank you for replying so fast! I'll contact supprt with the case number!

 

Have a nice day!

[Lucien Roelofs]

I received the private fix, which solved the problem for us also, thanks !

 

[Marc Smid]

Cool, great news for the both of us :)

 

[Purva Rudresh Prabhu Tendulkar]

.

[Robert Hawle]

https://support.citrix.com/article/CTX256893

..same problem here