Server 2019 reconnect issues still around with 1903.

[Jeff Riechers]

Has anyone else still seeing reconnect issues with Server 2019 published desktops?

 

When desktop gets disconnected due to timeouts, or machine sleep I can't reconnect until I do the "restart" option via storefront.  All connections are via TCP (UDP still broken) NetScaler Gateway VPX(sorry ADC marketing team) on the latest versions.  

 

When attempting to login the following lines are shown on the VDA.

 

The Citrix ICA Transport Driver has received a connect request from NetscalerSNIP:34495

 

followed by

 

The Citrix ICA Transport Driver connection from NetScalerSNIP:34495 has been closed.

 

Reseting the session on the NetScaler doesn't fix it.

 

Problem does not occur on Windows 10 1809.

[Balaji Muthukrishnan]

I can confirm issue with Reconnect (Windows server 2019/1912 LTSR CU1/CU2) is resolved for me after adding below registry

 

1. AutoEndTasks set 1 for force closing Apps like Notepad, word, etc...which are not saved. causing signoff/shutdown/restart issues (HKEY_USERS\.DEFAULT\Control Panel\Desktop" -Type String -Name "AutoEndTasks" -Value 1)

 

2.Adding a set of Process list (system/Application/AV including winlogon.exe,csrss.exe,dwm and LogonUI.exe, etc...) to LogoffCheckSysModules key. After trying many many combinations, finally graceful logoff worked by adding csrss.exe in the list (HKLM:\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI\LogoffCheckSysModules)

 

3.Adding same set of process ((system/Application/AV including winlogon.exe,csrss.exe,dwm and LogonUI.exe, etc...)) in the Sysprocs key (HKLM:\SYSTEM\CurrentControlSet\Control\Terminal Server\Sysprocs)

 

4.Previously i had the these 2 entries added as well, 

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Reconnect - FastReconnect=0

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Reconnect  - DisableGPCalculation=1

 

This infact helped resolve my log pending issue with pending logoff session.. .

[Tim Roumlser]

Hi Guys, 

I just had an remote session with an engineer on my Case.

 

I'm currently testing another RegKey in addition to the Fast Reconnect Key mentioned before (which didn't change anything for me)

 

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Reconnect 
Name: DisableGPCalculation 
Type: REG_DWORD 
Data: 1 

 

(https://support.citrix.com/article/CTX207524)

 

He also told me that they had this issues with older versions before which were fixed but now they returned with Server 2019.

 

Maybe we can force them to fix it in the next CUs by all of us opening a case and refer to this Post showing them there are many customers having this Problem. So did i =) 

 

I'll keep u updated if i get any new results!

[Jeff Riechers]

1906.2 has fixed my reconnect issues.  But still having UDP drops occassionally.  For my demonstrations I have had to switch out to TCP again.

[Balaji Muthukrishnan]

I am seeing similar issue with windows server 2019 and CVAD 1912 LTSR CU1. Issue is related to session going to hung state when user was working, at the end, in studio i can see session state a disconnected for indefinite hours. In my case the only way to clear out the hung session state is by restarting the server itself, logging off the session from director or killing the process from task manager within the server didnt help. 

 

All the symptoms of the issue pointed to https://www.mycugc.org/blogs/brandon-mitchell1/2019/09/22/not-so-fast-reconnect#:~:text=Balaji M-,Windows Server 2019%2C Citrix VDA and the,%2C Not-so-Fast Reconnect&text=Fast Reconnect%2C introduced with Windows,to a disconnected remote session.

 

but the fix of setting FastReconnect to 0 didnt help me for the issue. even after the registry fix, I am seeing the issue. As a temporary workaround, we have set bi-weekly Multisession Restart schedule till we fix the issue. The other work around is to hide the session which are hung or unable to logoff ($hidden parameter from $false to $true). By this way users will be able to connect to other available Multisession VDA apart from the one they have hung session available. I am having disconnect policy of 90 mins, My query pulls session that are more than 90 mins, which are hung sessions in my case.

 

Env info:

 

CVAD LTSR CU1

VDA 1912 LTSR CU1

Nutanix AHV

VDA OS windows server 2019

[SERVICE INFORMATIQUE]

Same problem here, 1912 CU2 and Windows Server 2019. Case opened.

[edgillilandgreatdane.com]

At least for me, the issue has morphed into something worse in CU4. Since applying it, some disconnected users can't reconnect AND logging them off gracefully no longer works like it did before. You have to get dirty and kill processes manually via session ID.  I haven't tried the "DisableGPCalculation" DWORD, but I will.

[Kasper Johansen1709159522]

Hi,

 

I have no issues reconnecting to existing session on 2019, neither via Netscaler Gateway or directly via StoreFront. Also UDP is not broken here, I have used EDT for a long time both in 2016 and 2019 and the latest versions of Windows 10.

[Jeff Riechers]

What type of netscaler are you using?  In my VPX testing we have had unreliable connections with UDP.  MPX and SDX, not a problem.

[Kasper Johansen1709159522]

I am running a VPX 1000 in Hyper-V, it's an older version, but still supporting both EDT and DTLS.

[Jeff Riechers]

On 4/30/2019 at 1:33 PM, Kasper Johansen1709159522 said:

I am running a VPX 1000 in Hyper-V, it's an older version, but still supporting both EDT and DTLS.

 

That might be it.  This is my day one lab where everything is on the latest greatest.  12.1 is where I started seeing these disconnects.  You can see multiple EDT UDP sessions get created when users have the pausing grey screen.  I think for the longest sessions I had like 20 there.  I have yet to test with 1903.  It's on the to do list.

[Liam Cooper]

We are experiencing the exact same thing in our environment ever since trialing 1811 and 1903 on Windows server 2019,

If we manually disconnect a session it can be reconnected to no problem, the session enters a 'broken' state after 2 hours of being idle.

 

Session is still listed as disconnected on the server however any attempt to reconnect to said session doesn't work. all you get is the desktop viewer window appear that starts the connection process and then that disappears after a few seconds. server logs two events exactly the same as the OP stated.

 

any advice on potential avenues here would be great

 

 

[Jeff Riechers]

Still seeing 2019 reconnect issues, so I think that is a 2019 issue.

 

However on a side note.  13.0 netscaler has finally addressed the UDP drop issues I was seeing.  And ADM(MAS) is reporting the EDT traffic as well.

[Brandon Mitchell]

I'm having the same issue with Windows Server 2019, I can manually disconnect/reconnect but unable to reconnect to a disconnected session.  I'm not using NetScaler.  I've built a bare minimum VDI, fully patched nothing else installed but the 1903 VDA.  I'm not having the issue with RDP session, ICA only.

[Liam Cooper]

Has anyone had any luck with this yet? seems to have gone quiet.

 

[Liam Cooper]

We've also tried the 1906.2 update but sadly no change, Still sessions that have been disconnected for about an hour dont reconnect. (desktop viewer just flashes up without reconnecting to session)

 

We also tried the advised fix that citrix posted but this yields  the same results, but by presenting a grey screen rather than no screen. The session on the server still displays as disconnected while grey screen is presented.

 

https://support.citrix.com/article/CTX256900

 

tdica 1007 & 1004 Event logs are also present on the VDA in quick succession, It seems the reconnect is attempted but never established.

 

 

[Evgeny Korolev]

With 1912 LTSR + Win2019 problem still persists:

- connect to new session;

- than manual disconnect;

- than connect again to disconnected session;

THAN

session hanging until I drop it with task manager with another administrator account.

[Liam Cooper]

Although we weren't able to identify the exact issue we have been able to fix the issue by running through all of the suggested fixes:

 

- Install VDA 1906.2 

- Add the Fast Reconnect Reg ([HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Reconnect "FastReconnect"=dword:00000000)

- Fully Patch Server (time of fix was up to October 2019 CU I believe)

 

After all of the above are in place we have stopped seeing any form of reconnect issue (disconnect or grey screen)

 

Not sure if its related but we are also using FSLogix VHD Profiles over UPM now.

 

Hope this helps everyone

[Evgeny Korolev]

For me "FastReconnect"=dword:00000000 not helped. Disconnected session hangs as soon as I connect to it.

[Liam Cooper]

5 minutes ago, Evgeny Korolev said:

For me "FastReconnect"=dword:00000000 not helped. Disconnected session hangs as soon as I connect to it.

 

This was what we found too, untill we patched the server and updated the VDA too.

The reg fix alone just changed our issue from the reconnect just dropping connection to opening a desktop viewer with a grey screen

[J Silverman]

I experienced the same issue with Windows Server 2019 and VDA 7.15 CU4 - successful connection, manual disconnect, then grey screen on attempted reconnect. Resolved by replacing 7.15 CU4 VDA with 1912. No other changes. 

[Tim Roumlser]

We are having the same issue with all Components on Version 1912 CU1 and Windows Server 2019.. did anyone find another workaround?

 

I have another open Case with Citrix Support i will ask the Engineer about that issue, too. If i can fix anything i will reply to this again.

 

[Tim Roumlser]

Hi again,

so i updated to 1912 CU2 but the Problem perisists.. Our Users get stuck in a black, grey  or windows 2019 disconnect screen very often but not always.. Also when users get disconnected they end up in not beeing able to reconnect to their session...  we just disabled our 15 min autodisconnection for idle sessions to reduce the Users issues but by manually disconnecting some users still get this error. 

 

Setting FastReconnect to 0 did not change anything in my case. 

 

I'm also having a case with support - please update me if you guys found anything 

[Konstantin Voronov1709159048]

Hi,
same problem in my env CVAD 2009 and Windows Server 2019 (after upgrade Server 2016 to 2019).
I can not reproduce the problem under myself and test account, but I see that users periodically encounter it.

[Maximilian Matt]

We are having the same problems as you, Server 2019 CVAD LTSR1912CU2.

Fastrecconect doesn't fix that problem.

@tim Röser: can you please keep it up to date with your case,  I'm thinking about opening a case too.

[Steve Turnbull1709156601]

we're building a new Windows 2019 server image based on FSlogix profile containers and 1912CU2.  We are also seeing a problem with users attempting to reconnect to a disconnect session after a period of hours.  The launch attempt starts but then just disappears immediately.    The logs show the ICA open and then closed the connection on the VDA.  Logging off the disconnected session in Studio, then allows the user to log back on.

 

I'm going to set some idle and disconnect timeouts to see if its less of an issue when the session is logged off after a couple hours of being disconnected.  I'll open a case too