Continued problems with black screen at session start with Windows 10

[Kevin Miller]

Hello all. Looking for some advice. 

 

We have a problem when a user launches a XenDesktop (7.17) and Windows 10 (1607) session the Windows shell does not load and presents a black screen. You can interact with Explorer via the task manager. There doesn't appear to be anything in the UPM or Windows logs that indicate an issue.

 

Adding AppData\Local\Microsoft\Windows\Caches to the UPM Directories to synchronize policy does not solve the problem. (https://docs.citrix.com/en-us/xenapp-and-xendesktop/current-release/whats-new/fixed-issues.html) #LC9215

 

I would appreciate any help you may have. So far Citrix support doesn't have an answer.

 

Below are the exclusions/synchronizations I have set.

 

Directories to syncronize:

 AppData\Local\Microsoft\Windows\Caches

 

Exclusion files:

*thumb*.db, *icon*.db

 

Exclusion Directories:

$Recycle.Bin
OneDrive
Dropbox
ShareFile
AppData\Local\Assembly\dl3
AppData\Local\ATT Connect
AppData\Local\Comms
AppData\Local\Downloaded Installations
AppData\Local\Dropbox
AppData\Local\Google\Chrome\User Data\Default\Cache
AppData\Local\Microsoft\CLR-v4.0_32
AppData\Local\Microsoft\GameDVR
AppData\Local\Microsoft\Group Policy
AppData\Local\Microsoft\Internet Explorer\Recovery
AppData\Local\Microsoft\Internet Explorer\DOMStore
AppData\Local\Microsoft\Media Player
AppData\Local\Microsoft\Messenger
AppData\Local\Microsoft\OneDrive
AppData\Local\Microsoft\OneNote
AppData\Local\Microsoft\Office\15.0\OfficeFileCache
AppData\Local\Microsoft\PlayReady
AppData\Local\Microsoft\Terminal Server Client
AppData\Local\Microsoft\Windows Mail
AppData\Local\Microsoft\Windows\Burn
AppData\Local\Microsoft\Windows Live
AppData\Local\Microsoft\Windows Live Contacts
AppData\Local\Microsoft\Windows\Temporary Internet Files
AppData\Local\Microsoft\Windows\Themes
AppData\Local\Microsoft\Windows\INetCache
AppData\Local\Microsoft\Windows\WER
AppData\Local\Microsoft\Windows\WebCache.old
AppData\Local\Microsoft\Windows\PriCache
AppData\Local\Microsoft\Windows\Application Shortcuts
AppData\Local\Microsoft\Windows\1033
AppData\Local\Microsoft\Windows\Explorer
AppData\Local\Microsoft\Windows\GameExplorer
AppData\Local\Microsoft\Windows\Notifications
AppData\Local\Microsoft\Windows\Ringtones
AppData\Local\Microsoft\Windows\RoamingTiles
AppData\Local\Packages
AppData\Local\Skype
AppData\Local\Sun
AppData\Local\Temp
AppData\LocalLow
AppData\Roaming\Citrix\PNAgent\AppCache
AppData\Roaming\Citrix\PNAgent\Icon Cache
AppData\Roaming\Citrix\PNAgent\ResourceCache
AppData\Roaming\com.adobe.formscentral.FormsCentralForAcrobat
AppData\Roaming\Dropbox
AppData\Roaming\ICAClient\Cache
AppData\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys
AppData\Roaming\Macromedia\Flash Player\#SharedObjects
AppData\Roaming\Microsoft\Excel
AppData\Roaming\Microsoft\Internet Explorer\UserData
AppData\Roaming\Sharefile\Outlook
AppData\Roaming\Microsoft\Powerpoint
AppData\Roaming\Microsoft\Templates\LiveContent
AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dropbox
AppData\Roaming\Microsoft\Word
AppData\Roaming\Sun\Java\Deployment\cache
AppData\Roaming\Sun\Java\Deployment\log
AppData\Roaming\Sun\Java\Deployment\tmp
AppData\Roaming\Sun\Java\Deployment

[Nicholas Hastings]

4 minutes ago, James Richards1709158136 said:

Hi

 

Windows 2016 with CU2 here, same problem.

 

Our ticket, 77365809.  We're pushing for a resolution this evening.   This tweet says we might be able to use CU2 with CU1 UPM. 

 

https://twitter.com/cstalhood/status/988958942138118150

 

No idea how we install that combo,  Citrix are looking into it.  Any ideas?  

 

  

 

You're probably going to have to use the 7.15.0 one rather than CU1. Uninstall the VDA. Install the 7.15 VDA as you normally would, including UPM. Then to update to CU2, instead of using the ISO, use the standalone VDA installer, and run with:

/exclude "Citrix User Profile Manager","Citrix User Profile Manager WMI Plugin"

 

[James Richards1709158136]

Hi

 

Windows 2016 with CU2 here, same problem.

 

Our ticket, 77365809.  We're pushing for a resolution this evening.   This tweet says we might be able to use CU2 with CU1 UPM. 

 

https://twitter.com/cstalhood/status/988958942138118150

 

No idea how we install that combo,  Citrix are looking into it.  Any ideas?