Continued problems with black screen at session start with Windows 10

[Kevin Miller]

Hello all. Looking for some advice. 

 

We have a problem when a user launches a XenDesktop (7.17) and Windows 10 (1607) session the Windows shell does not load and presents a black screen. You can interact with Explorer via the task manager. There doesn't appear to be anything in the UPM or Windows logs that indicate an issue.

 

Adding AppData\Local\Microsoft\Windows\Caches to the UPM Directories to synchronize policy does not solve the problem. (https://docs.citrix.com/en-us/xenapp-and-xendesktop/current-release/whats-new/fixed-issues.html) #LC9215

 

I would appreciate any help you may have. So far Citrix support doesn't have an answer.

 

Below are the exclusions/synchronizations I have set.

 

Directories to syncronize:

 AppData\Local\Microsoft\Windows\Caches

 

Exclusion files:

*thumb*.db, *icon*.db

 

Exclusion Directories:

$Recycle.Bin
OneDrive
Dropbox
ShareFile
AppData\Local\Assembly\dl3
AppData\Local\ATT Connect
AppData\Local\Comms
AppData\Local\Downloaded Installations
AppData\Local\Dropbox
AppData\Local\Google\Chrome\User Data\Default\Cache
AppData\Local\Microsoft\CLR-v4.0_32
AppData\Local\Microsoft\GameDVR
AppData\Local\Microsoft\Group Policy
AppData\Local\Microsoft\Internet Explorer\Recovery
AppData\Local\Microsoft\Internet Explorer\DOMStore
AppData\Local\Microsoft\Media Player
AppData\Local\Microsoft\Messenger
AppData\Local\Microsoft\OneDrive
AppData\Local\Microsoft\OneNote
AppData\Local\Microsoft\Office\15.0\OfficeFileCache
AppData\Local\Microsoft\PlayReady
AppData\Local\Microsoft\Terminal Server Client
AppData\Local\Microsoft\Windows Mail
AppData\Local\Microsoft\Windows\Burn
AppData\Local\Microsoft\Windows Live
AppData\Local\Microsoft\Windows Live Contacts
AppData\Local\Microsoft\Windows\Temporary Internet Files
AppData\Local\Microsoft\Windows\Themes
AppData\Local\Microsoft\Windows\INetCache
AppData\Local\Microsoft\Windows\WER
AppData\Local\Microsoft\Windows\WebCache.old
AppData\Local\Microsoft\Windows\PriCache
AppData\Local\Microsoft\Windows\Application Shortcuts
AppData\Local\Microsoft\Windows\1033
AppData\Local\Microsoft\Windows\Explorer
AppData\Local\Microsoft\Windows\GameExplorer
AppData\Local\Microsoft\Windows\Notifications
AppData\Local\Microsoft\Windows\Ringtones
AppData\Local\Microsoft\Windows\RoamingTiles
AppData\Local\Packages
AppData\Local\Skype
AppData\Local\Sun
AppData\Local\Temp
AppData\LocalLow
AppData\Roaming\Citrix\PNAgent\AppCache
AppData\Roaming\Citrix\PNAgent\Icon Cache
AppData\Roaming\Citrix\PNAgent\ResourceCache
AppData\Roaming\com.adobe.formscentral.FormsCentralForAcrobat
AppData\Roaming\Dropbox
AppData\Roaming\ICAClient\Cache
AppData\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys
AppData\Roaming\Macromedia\Flash Player\#SharedObjects
AppData\Roaming\Microsoft\Excel
AppData\Roaming\Microsoft\Internet Explorer\UserData
AppData\Roaming\Sharefile\Outlook
AppData\Roaming\Microsoft\Powerpoint
AppData\Roaming\Microsoft\Templates\LiveContent
AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dropbox
AppData\Roaming\Microsoft\Word
AppData\Roaming\Sun\Java\Deployment\cache
AppData\Roaming\Sun\Java\Deployment\log
AppData\Roaming\Sun\Java\Deployment\tmp
AppData\Roaming\Sun\Java\Deployment

[Vrajesh Subrahari]

On 5/7/2018 at 8:14 PM, George Fridman said:

just got private fix for both UPM7.17 and UPM7.15CU2

going to test...

Did the Private HF fixed your Black screen issue? I am having similar issue with 7.15 Cu2.

 

 

[Martin Damm1709160022]

On 27.7.2018 at 11:36 PM, Ray Davis said:

Nobody else out there still fighting the black screen?

 

I fought the black screen the last weeks. I had the problem, that my Server2016 roaming-startmenu have had empty, weired icons (as described by Andy Stadtlander earlier in this thread). After I fixed this with the "ResetCache" registry hack the screen stayed black after logon for about 30 secs. My solution are some UPM GPO steps which took me a lot of work to find and combine.

 

1. Moved AppData\Local\Microsoft\Windows\Caches from folders to synchronize to directory exclusion list.

2. Added Software\Microsoft\Windows\CurrentVersion\UFH\SFC to the registry exclusion list (i figured out, that the more entries are in this key, the longer the black screen shows up)

 

After that, the black screen nearly vanished and logon is pretty fast (~26 Secs on published desktop). That works with VDA 7.17 and 7.18. Currently I run VDA 7.17 because 7.18 is nearly unusable if you run published applications. It is laggy as hell.

 

I'll keep you updated ...

[Ray Davis]

For me either saying that a userint file is taking a long time to load according to the CDF traces. Which is Microsoft not Citrix they say. but I just not for sure what it is because it only happens after a fresh reboot. Once you login log out login it seems okay.

This is on a 718 vda as well

We did a proc mon and a performance monitor 48 hours ago.

 

 

[Andre Beach1709160000]

On 7/27/2018 at 2:36 PM, Ray Davis said:

Nobody else out there still fighting the black screen?

 We have been fighting with this issue since we updated to VDA 7.17 on server 2012 r2 back in May. We recently stood up 2016 servers with VDA 7.17 and get the same issue. 

[Joe Robinson]

Can anyone from Citrix tell us if LC9648 is going to make it into 7.18?  

[Andy Stadtlander]

On 7/27/2018 at 4:36 PM, Ray Davis said:

Nobody else out there still fighting the black screen?

What are you running for OS & VDA version?  Citrix case still not resolved after 10+ days?

[Ray Davis]

Nobody else out there still fighting the black screen?

[Ray Davis]

Yea so I have the black screen issue on 7.18 as well. Not nearly as bad as it was on 7.15.2000. instead of 20 plus seconds. It 10 seconds now.

My case has been escalated now.

Very frustrating but I am sure they will help me figure it out.

[Andy Stadtlander]

On 6/7/2018 at 8:17 AM, Rulei Lin said:

 

Hi Andy

 

Below hotfix is for black screen issue not for start menu blank icon issue.

https://support.citrix.com/article/CTX235399

 

For start menu blank icon issue, please contact Citrix technical support to get private fix from LC9691/LC9692, thanks.

 

 

Figured it was one of the same as both issues relate to UPM.

[Joe Robinson]

Excellent!  I was looking for the notes in the XenApp/XenDesktop section, guess I should have look in the profile management section.  Thanks for pointing it out.

 

I'm actually seeing this problem quite a bit now that I'm on 7.18, and I wasn't seeing it at 7.17...  I'll dig in further.

[Daniel Luneau]

It's in the release notes of Profile Management 7.18:

 

7.15 LTSR CU2 sessions might launch as a black screen. The issue occurs with sessions running on XenApp and XenDesktop 7.15 LTSR CU2 and 7.17 VDAs when Profile Management is enabled. For more information and a workaround, see Knowledge Center article CTX235100. [#LC9648]

 

 

[Joe Robinson]

I didn't see this fix in the release notes for 7.18.  Anyone know if it's in 7.18,  or do we have to wait for 7.19?

[Rulei Lin]

19 hours ago, Andy Stadtlander1709157722 said:

Can anyone confirm this is working for them?  I still needed the reg key (ResetCache) in addition to installing this hotfix to get blank icons to show (as it relates to UPM).

 

Hi Andy

 

Below hotfix is for black screen issue not for start menu blank icon issue.

https://support.citrix.com/article/CTX235399

 

For start menu blank icon issue, please contact Citrix technical support to get private fix from LC9691/LC9692, thanks.

 

 

[Jan Mischo1709154410]

This should be solved with Workaround#1 from https://support.citrix.com/article/CTX234144 and https://support.citrix.com/article/CTX224835

Or use the exclusions from https://www.htguk.com/everything-you-wanted-to-know-about_23/ and add the Usrclass.dat* from CTX224835.

[Daniel Luneau]

A monitoring with Procmon show us that UserProfileManager.exe deleted the key at user's logout.

 

 

 

[Ray Davis]

Thank you both for responding.

I wish Citrix could find these issues on QA te

[Kevin Miller]

7.16 had the issue when I tested.

 

 

[Eric Stoick]

7.15.1000 VDA is working in our environment on WinSrv2016 XA 

7.15.2000 has issue

7.16 not tested

7.17 has issue

[Ray Davis]

Based on what everyone is saying the issue is in 7.15.2000/7.16/7.17?

 

7.15.1000 vda upm code is good?

 

 

[Bastian Frohnhoefer]

We have this problem also, thank you very much for the hint with the App Readiness Key.

We disabled the App Readiness Service which seems to work so far.

Waiting for a fix from Citrix.

 

Version 7.17 and Server 2016 latest release (1607)

We also have Win10 Desktops on 1709 with VDA 7.17 and HDX3D Pro but the problem doesn't happen here so far.

[Eric Stoick]

Uploaded ProcMon and UPM Logs to 76813835 

[Derek Da Silva1709152462]

Thanks for the case# Stoick.   Please keep me posted on this case as we are facing the same issue.

D

[Eric Stoick]

Case 76813835 open with Citrix.

[Derek Da Silva1709152462]

I encountered the same issue reported by Stoick after upgrading my master image to XA 7.15 CU2.   I've since rolled back my master images to CU1.

D

[Eric Stoick]

I have been told my ticket has been escalated. Hoping it is getting into the right hands to get a hotfix at some point.