Jeremy RASTOUIL Posted July 3, 2017 Share Posted July 3, 2017 Hi, When I try to access at the Citrix WEM Administration Console, I click on Connect and I have the following error message: "Error while connecting to the specified Infrastructure Server!" I try to use the console remotely and directly on WEM broker server but i have the same message. Fortunately, Citrix servers can contact the WEM broker, so no disruption ;) Unfortunately, I can't manage WEM :( Do you know what append? Regards, Jérémy Link to comment
1 Enrico Caminada Posted July 10, 2017 Share Posted July 10, 2017 Hi Jeremy I had the same error because of wrong user entries in the database. Try the following: Connect to the DB -> select * from VUEMUseres where name ='\' If the query has any results, run the following commands to delete the entries Delete from VUEMUserstatistics where userid='X' Delete from VUEMUsers where idUSer='X' Hope that helps 5 Link to comment
0 Måns Hurtigh Posted July 3, 2017 Share Posted July 3, 2017 Hi! Can you please provide what you specify as server and port? Where are your Infrastructure Services installed? Can you try to specify "localhost" and default port and then try to connect if your not already doing that? Link to comment
0 James Kindon1709157220 Posted July 3, 2017 Share Posted July 3, 2017 Sounds like this has been working previously, so question is what changed here? Anything in the WEM or event logs? Link to comment
0 Guang Liu Posted July 4, 2017 Share Posted July 4, 2017 Try to connect to infrastructure server with hostname rather then localhost Link to comment
0 Jeremy RASTOUIL Posted July 4, 2017 Author Share Posted July 4, 2017 The server has been restarted due to the installation of the patch MS17-010. Since the restart, I have this error message. I try to connect with localhost and the FQDN name but I have the same error message. Link to comment
0 Alex Norris1709157664 Posted July 6, 2017 Share Posted July 6, 2017 Hi Jérémy, Just to check, is the WEM infrastructure service up and running and are the WEM ports (https://docs.citrix.com/en-us/workspace-environment-management/4-3.html at the bottom) open? Link to comment
0 Jeremy RASTOUIL Posted July 6, 2017 Author Share Posted July 6, 2017 Hi Alex, By default, the Firewall is deactivated on your domain. I tried to install a new broker (connected at the same DB) on an other server (and the console). When I try to contact the last one. I have the same issue. I think I have an issue with the database. Link to comment
0 Jeremy RASTOUIL Posted July 10, 2017 Author Share Posted July 10, 2017 Hi Enrico, Works fine!! Many thanks, Jérémy Link to comment
0 Melvin Sebastian1709158416 Posted August 9, 2017 Share Posted August 9, 2017 Hi Enrico, Solution works well for our environment as well . thanks ! Link to comment
0 Bryan Cross Posted September 6, 2017 Share Posted September 6, 2017 This SQL query did not work for me. I had to use SELECT * FROM VUEMUsers WHERE Name NOT LIKE 'S-1-5-21%' and then delete the resulting user statistics and users as specified. 1 Link to comment
0 Detlev Koch Posted June 5, 2019 Share Posted June 5, 2019 Same Error here after upgrade to WEM 1903 Solution from Enrico works fine. Run the following query on the VUEM database: SELECT * FROM VUEMUsers WHERE Name=’\’ This will return the user statistic recording with the corrupt SID. Notice the UserId! Once you have identified the recording, you will need to run the following requests to delete it: DELETE FROM VUEMUserStatistics WHERE UserId=’X’ DELETE FROM VUEMUsers WHERE IdUser=’X’ Where X is the UserId of the recording with the corrupted SID. Link to comment
0 Feng Tao1709154924 Posted August 4, 2020 Share Posted August 4, 2020 On 6/5/2019 at 5:58 PM, Detlev Koch said: Same Error here after upgrade to WEM 1903 Solution from Enrico works fine. Run the following query on the VUEM database: SELECT * FROM VUEMUsers WHERE Name=’\’ This will return the user statistic recording with the corrupt SID. Notice the UserId! Once you have identified the recording, you will need to run the following requests to delete it: DELETE FROM VUEMUserStatistics WHERE UserId=’X’ DELETE FROM VUEMUsers WHERE IdUser=’X’ Where X is the UserId of the recording with the corrupted SID. Minor correction: The correct SQL query is as follows. Refer to https://support.citrix.com/article/CTX219045 SELECT * FROM VUEMUsers WHERE Name LIKE '%\%' Link to comment
Question
Jeremy RASTOUIL
Hi,
When I try to access at the Citrix WEM Administration Console, I click on Connect and I have the following error message:
"Error while connecting to the specified Infrastructure Server!"
I try to use the console remotely and directly on WEM broker server but i have the same message.
Fortunately, Citrix servers can contact the WEM broker, so no disruption ;)
Unfortunately, I can't manage WEM :(
Do you know what append?
Regards,
Jérémy
Link to comment
12 answers to this question
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