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Impossible to connect with Administration Console


Jeremy RASTOUIL

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Hi,

 

When I try to access at the Citrix WEM Administration Console, I click on Connect and I have the following error message:

 

"Error while connecting to the specified Infrastructure Server!" 

 

I try to use the console remotely and directly on WEM broker server but i have the same message.

 

Fortunately,  Citrix servers can contact the WEM broker, so no disruption ;)

Unfortunately, I can't manage WEM :(

 

Do you know what append?

 

Regards,

Jérémy

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Hi Jeremy

 

I had the same error because of wrong user entries in the database.

 

Try the following:

Connect to the DB -> select * from VUEMUseres where name ='\'

 

If the query has any results, run the following commands to delete the entries

 

Delete from VUEMUserstatistics where userid='X'

Delete from VUEMUsers where idUSer='X'

 

Hope that helps

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Same Error here after upgrade to WEM 1903

Solution from Enrico works fine.

 

Run the following query on the VUEM database:
SELECT * FROM VUEMUsers WHERE Name=’\’

This will return the user statistic recording with the corrupt SID.

Notice the UserId!

Once you have identified the recording, you will need to run the following requests to delete it:

 

DELETE FROM VUEMUserStatistics WHERE UserId=’X’

DELETE FROM VUEMUsers WHERE IdUser=’X’

 

Where X is the UserId of the recording with the corrupted SID.

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On 6/5/2019 at 5:58 PM, Detlev Koch said:

Same Error here after upgrade to WEM 1903

Solution from Enrico works fine.

 

Run the following query on the VUEM database:
SELECT * FROM VUEMUsers WHERE Name=’\’

This will return the user statistic recording with the corrupt SID.

Notice the UserId!

Once you have identified the recording, you will need to run the following requests to delete it:

 

DELETE FROM VUEMUserStatistics WHERE UserId=’X’

DELETE FROM VUEMUsers WHERE IdUser=’X’

 

Where X is the UserId of the recording with the corrupted SID.

 

 

Minor correction: The correct SQL query is as follows. Refer to https://support.citrix.com/article/CTX219045

 

SELECT * FROM VUEMUsers WHERE Name LIKE '%\%'

 

 

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