[Just Grey Screen instead of Published Desktop]

19 hours ago, Jan-Peer Gebauer said:

Hi.

We are running VDA 2109 on Server 2019 with TM ApexOne 14.0.9645 and got the same login problems with gray screens when starting a published desktop.

We contacted the Trend Micro support. They send us a new version of the file "tmlocfg.ptn". 

 

On a VDA (or VDA master image) I had to stop ApexOne, replace tmlocfg.ptn in the locations:

C:\Program Files (x86)\Trend Micro\Security Agent
C:\Program Files (x86)\Trend Micro\BM\Patterns
C:\Program Files (x86)\Trend Micro\BM\update

Restart the VDA.

 

After these steps it seems to be solved. No more gray screens in the last 2 days.

What is your experience with the ApexOne patch? Did you get the same solution?

 

JP

Do you have a case ID or the link to the file? We would love to try this also.

[Citrix HDX Engine has stopped working - WFICA32.EXE & atiumdva.dll seem to be the cause?]

We experience the same problem on our HP T620 Thin Client machines