[Citrix Connection Quality Indicator is no longer following GPO policies]

We experience the same issue with CQI. I believe it started after we upgraded to version 19.05.0.24 from 18.10.0.66.

[AppData\Roaming\Citrix\SelfService\Icons growing huge]

On ‎15‎-‎01‎-‎2018 at 9:18 PM, Pete Liebermann said:

Hi 

 

Did you get to the bottom of why this was happening. I have noticed we are having the same issue since upgrading to 4.9 from 3.4?

 

Many thanks

 

Pete

Unfortunately not. I ended up excluding the directory from UPM.

 

[AppData\Roaming\Citrix\SelfService\Icons growing huge]

Hi,

We have a XenApp 7.13 farm where our users access a full desktop. 

We also have some different published applications.

 

So we have installed Citrix Receiver 4.8 on our VDA's and connected them to a store on our StoreFront servers where we have the published applications.

 

We started experiencing that the login times increased slowly. I found out that C:\Users\<username>\AppData\Roaming\Citrix\SelfService\Icons started was huge. It contains many copies of  the icon files for the published applications. And everytime I open the Receiver and press "Refresh apps" there is added another copy of the icon file.

Some users had up to 40.000 icon files and 8-10GB of data.

 

For now I have excluded the folder in UPM and cleaned some of the profiles. 

 

But I need to figure out why this happens. Has anyone else experienced this?

 

Same issue here:

https://discussions.citrix.com/topic/383459-appdataroamingcitrixselfserviceicons-growing-up/

 

[XenApp slow logon times, user get black screen for 20 seconds.]

I mentioned that this will happen in my fix. You are bypassing the refresh of that database. The actual fix that Citrix has for UPM will only initiate the refresh when it is needed and as long as you have the necessary files in UPM the start menu always works. I tested it with them and let them know to document what needs to be in UPM for it to work. A lot of us use an alternate start menu shell like Classic Shell since the Windows 2012 R2 start menu is garabge. Since you know that this is your issue you should request the private fix from them. The private fix is just the UPM exe with the patched version. Then you have to ensure you are bringing over 'AppData\Local\Microsoft\Windows\Caches' in UPM along with the 'AppData\Local\Microsoft\Windows\appsFolder.Itemdata-ms' file. The appsFolder file actually is the trigger. If UPM sees this the patched version of UPM will not initiate a full refresh of the cache. If it is not there it will initiate it.

Ahh okay- that makes sense. Do you know if there is some sort of ID or KB number for this private fix? Just so that it might easier for the support to know which private fix that I need :)

[XenApp slow logon times, user get black screen for 20 seconds.]

Hi,

I have tried implemeting the registery settings and UPM exclusions and the login time is now much, much faster now.

But the start menu is now empty - no shortcuts or anything. We don't use classic shell - just the native Windows 2012R2 start menu which is folder redirected to a central folder on our file server.

Has anyone else experience this?