[Upgrade VAAD database upgrade]

Hello Denis,

In addition to Ashok's solution. You can check this :
 

Quote

 

In addition to being a domain user, you must be a local administrator on the machines where you are upgrading product components.

The site database and the site can be upgraded automatically or manually. For an automatic database upgrade, the Studio user’s permissions must include the ability to update the SQL Server database schema (for example, the db_securityadmin or db_owner database role). For details, see Databases.

 

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2311/upgrade-migrate/upgrade#ensure-that-you-have-proper-permissions

 

and this chart:  https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2311/technical-overview/databases

So yes, make sure the user you use to update the database is part of both groups.

Regards,

François BIAUCE

 

[Unable to Use Clipboard Functionality Between Two VDIs]

On 1/24/2024 at 3:01 PM, Kevin Tsai1709162757 said:

"Thank you for the prompt response. Could you please specify which version I should upgrade to in order to address this issue? Your guidance is much appreciated."

 

 

The latest one

[Teams on VDA opening in "French Canadian" for few users only]

Hello,

 

So your goal is to have Teams opening only in french canadian ?

 

Maybe you can try to reset the Citrix profile and not only the Teams profile.

The users who are affected by this problem. Do they have something in common ? (same AD Group, working on the same site...)

 

Regards,

[enable and activate citrix policy via Citrix Studio]

Hello,

 

You can check in the session details on a user in Director. You have a "Policies" tab. If the policy is applied so you should see the name of this policy listed in this tab.

 

Regards,

[Citrix WEM Error - Sequence contains more than one matching element]

Hello,

We noticed recently some error events messages on our VDA from WEM Agent Service :  "Sequence contains more than one matching element"

Does anyone known what this error means ? I didn't find anything interesting here or in internet.

 

We have :

- WEM agent + infra in 2308

- Citrix VDA + infra in 1912 LTSR CU8

-  VDA Win Server 2019

 

Regards,

 

François BIAUCE

 

[Browser Content Redirection - Google Earth web]

Hello Mark,

 

What is the version of your Citrix Infrastructure ? VDA agent ? Citrix Workspace App ?

What browser are you using ?

 

Also did you check this KB, it already helped me a lot for the troubleshoot :

https://support.citrix.com/article/CTX230052/how-to-troubleshoot-browser-content-redirection

 

[Office apps crash without warning/log error.]

Hello Mark,

 

Can you tell me what are the fixes from Citrix you already applied ?

 

Have you tried to disabled ShellBridge by putting its registry key to 0 ?

 

In the Citrix docs CVAD 2308 Fixed issues they talk about disabling Shellbridge : https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/whats-new/fixed-issues#sessionconnection

 

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/whats-new/fixed-issues#sessionconnection-1

 

Quote

When the Shellbridge feature is enabled on the VDA, seamless application sessions from HTML5 and Android might show unexpected UI windows that can block user input. [CVADHELP-22984]

 

Regards,

 

François BIAUCE

[StoreFront 2203 - hiding elements]

Hello Jeffrey,

 

Have you checked this KB ? : https://support.citrix.com/article/CTX215016/how-to-apply-advance-customizations-to-storefront-web-page

 

You can try to customize the css file and  try to remove these 2 elements.

["Something Went Wrong [1001]" error when launching M365 published apps on Win2019 CVAD 2203 VDA's]

Hello Glenn,

 

We had the same issue with VDA 2203 LTSR CU3 + W2019.

 

We tested different situations with the ShellBridge key and the 3 Windows Access Manager keys ("DisableADALatopWAMOverride", "DisableAADWAM", "DisableMSAWAM") :

 

Shellbridge 0
3 keys WAM 1
= KO , error 1001

 
 Shellbridge 1
3 keys WAM 1

= OK but we need to authenticate at each disconnection/reconnection and the user session does not close on the VDA when you close the application
 

Shellbridge 1
3 keys WAM 0

=OK but the user session does not close on the VDA but the password is not requested again. Best solution at the moment for us.
 

Shellbridge 0
3 keys WAM 0

=OK/KO We have the O365 licence failed activation
 

 

The 3rd configuration seams the best for us. After disconnect/reconnect several times. We don't have the issue anymore.

The problem about the user session not disconnected on the VDA is an other problem.

 

Regards,

 

François BIAUCE

[Citrix Director: Cannot retrieve the data. Data source unresponsive or reported an error. View Director server event logs for further information (Refer Citrix KB article CTX130320).]

Hello,

 

I have found this KB : https://support.citrix.com/article/CTX224433/errorcannot-retrieve-data-on-citrix-director-dashboard-after-securing-odata-interface-through-tls

It does not concern the Trends tab but it's there is the same event ID with sam error as yours.

 

This one is more recent : https://support.citrix.com/article/CTX573535/citrix-director-message-cannot-retrieve-data-error-data-source-cannot-be-found

 

Regards,

[Citrix Access gateway deployable by GPO on Windows 11 client]

Hello,

 

I wanted to deploy via GPO Active Directory the client on a Windows 11 client but it doesn't works. I see the client installed, when I try to launch it via the Windows menu, nothing appears.

After I repair the program, it works again

After that I tried to find a solution and on this documentation (https://docs.netscaler.com/en-us/citrix-gateway/current-release/vpn-user-config/select-gateway-plugin-for-users/deploy-gateway-plug-for-users-from-active-directory) it says that it is supported only on W7, W8 and W10.

I also tried on a Windows 10 client and it works well by GPO,

 

My only workaround is to install manually the Citrix secure access client on a W11.

 

Do you know when it will be available on Windows 11 ?

 

Regards,

 

François BIAUCE

[XenApp Blank Icons on Desktop and in File Explorer / Nothing Displayed in This Computer]

Hello,

 

We are using Citrix WEM + UPM and our Citrix users profiles are redirected to a file server.

 

We found that if we delete the following files : "iconecache_xxx.db" located in "\\[FILE_SERVER]\[CitrixUser]\UPM_Profile\AppData\Local\Microsoft\Windows\Explorer" and then we connect trhought RDP and/or Citrix it works, the icons shown well in the desktop and in the file explorer. The "This PC" menu load well.

 

So our solution was to exclude the files "iconecache_xxx.db"

 

If it is still not working so you can try to exclude this folder : AppData\Local\Microsoft\Windows\Explorer

 

Regards,

 

François

[taskbar is covered when application is maximised]

Ok i found an answer, its a known issue :

 

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1912-ltsr/known-issues.html

 

You have enabled Local App Access. If you start a Windows 2012 R2 VDA session, disconnect and reconnect the session, and then start a local application and maximize it, the VDA taskbar might truncate the application. [HDX-21913]

 

 

[taskbar is covered when application is maximised]

Hello Matthias,

 

Do you still have the problem ? I got the same issue on Win 2012R2 Citrix server, VDA agent 1912 CU4, WEM 2109.

 

When we disconnect/reconnect the Citrix session, the maximized application is on fullscreen and we do not see the taskbar. After I windowed it and maximized it again, the app appears fullscreen again but at the same time the taskbar is on the foreground.

 

Did someone gave you a solution ?

 

I found a workaround : move the taskbar to the left, right or top then replace it to the bottom.

 

 

[Can't connect to citrix.cloud.com " "To protect your account, you must reset your password"]

Thank you Julian, it works with my username.

[Can't connect to citrix.cloud.com " "To protect your account, you must reset your password"]

Hello,

 

I tried to connect to citrix.cloud.com after 3 weeks of inactivity and I received this message "To protect your account, you must reset your password."

 

I can connect to citrix.com but not citrix.cloud.com. I already reset my password twice. I managed to connect once but the day after, i had the same problem.

I tried to connect with differents browers (Firefox, Chrome, Edge) and with differents computers but still have the same problem.

I cleared the cache and cookies of browsers still no change.

 

Have any of you ever had this problem?

 

Regards,

 

François