Kausar Tasneem

September 14, 2019

Hello Marcus,

What is the version on Secure mail you are on? Does it happen on all the android devices?

Can you try to reset the SecureMail calendar and check ?

Regards,

Kausar

September 9, 2019

Hello Prabhu,

The error "sd 0:0:0:0: rejecting I/O to offline device" is a Kernel level error and originates at the host level, i.e storage blip, host server issues etc which then created a problem on the XenMobile virtual server.

I suggest you check with your Hypervisor team on it.

Regards,

Kausar

September 9, 2019

Hello,

Android 8.0/8.1 is a supported version.

Can you please collect the crash logs and attach to this thread ?

I'll take a look into the logs to see why it crashes.

Also, please make sure you are on the latest version of the Secure Hub app.

Regards,

Kausar

September 6, 2019

Hello,

I'm not sure if we can automate the download.

I suggest you open a ticket with support to check with MDX team on it.

Regards,

Kausar.

September 6, 2019

Hello Jahmai,

I'm glad it's fixed :)

Regards,

Kausar.

September 4, 2019

Hello Jahmai,

Sure, no problem.

We are yet to update the build tools version on our end on MDX service, but On-prem toolkit will be best option to fix the issue.

Regards,

Kausar.

September 4, 2019

Hello Jahmai,

I guess you are using MDX service on cloud to wrap the APK. Did you give it a try using On-prem toolkit ?

Also, Cloud toolkit targets only version 26 , so when you are using v28 libraries it fails.

You can do the below:

1) Wrap using On-prem MDX toolkit

2) Follow the article : https://support.citrix.com/article/CTX202382 to change the build tools version to 28 as below and wrap it

PATH = /Users/<username>/Library/Android/sdk/build-tools/24.1.3 ß This need to be changed to 28.0.0:/Users/<username>/Library/Android/sdk/build-tools:/Users/<username>/Library/Android/sdk/tools:/Applications/platform-tools

Hope that helps!

Please mark as answered if that fixes the issue.

Regards,

Kausar

September 4, 2019

Hello Alex,

Is there any policies being deployed from the server ? Or you have any deployment scheduled for any frequency ?

Is it happening on all devices ? or any specific device model ?

Regards,

Kausar

September 4, 2019

Hello ,

Can you explain in detail about the integration agent ?

You can do it via command line as described in the doc: https://docs.citrix.com/en-us/mdx-toolkit/wrapping-ios.html

Regards,

Kausar.

July 5, 2018

Hello ,

I don't have much knowledge on Apache Cordova. However, if the previous version has been wrapped with same toolkit and doesn't have some policies and a new app has , then it should be that the ipa/apk was inculcated with a policy.

Usually, the App interaction for Document Exchange should be set to UNRESTRICTED if you want to open any wrapped app's doc/file into unwrapped app. If set to RESTRICTED, it opens with any XenMobile wrapped app available like SecureWeb in your case.

However, for the Security_AppInteraction_OutboundURL policy, you need to check with app development team to see how is it there in this version , was it added or is it because of new Apache version and check if the old ipa was having older version of Apache Cordova. Also what if this app uses the previous version of Apache Cordova ? Does that make any difference ?

-Kausar

July 5, 2018

10 hours ago, Raúl Zamora said:

Hi,

I developed a Cordova app for iOS which simply loads a remote URL. When I test it directly on a device, it works like expected: URL is loaded in the app webview.

Notwithstanding, after the XenMobile administration team wraps and distribute it to devices, when I open the app via Secure Hub, it doesn't load the remote URL in the webview. It opens Secure Web browser and the remote URL is loaded on it.

In my opinion this may be caused by applied policies while building MDX file, but I'm not an expert. ¿Could someone tell me if I'm right and what policies should the administration team check?

Thank you in advance

Hello,

How the app interacts or loads depends on the MDX policies App interaction section after the app is wrapped by MDX Toolkit.

Can you please check the MDX policies, may be attach a screenshot and I can help you with it.

Regards,

Kausar

July 4, 2018

On 6/27/2018 at 8:58 PM, Guest AdamR said:

We currently use XenMobile/Secure Mail with on-premises Exchange server. We investigating a migration to Office 365 Exchange Online.

If we migrate a user's mailbox to Exchange Online, they are then able to use any ActiveSync mail client to access their mailbox from any device. We do not want this behaviour - we only want users to access their corporate email from a company-owned device using the Secure Mail app. We could disable ActiveSync in the Exchange admin portal, but obviously this would also break Secure Mail.

Any ideas can we accomplish this? I imagine it is a fairly common scenario.

Hello,

As I understand you want to allow ActiveSync only through SecureMail client and block everything else.

You can use ActiveSync Gateway XenMobile Mail Manager to achieve this.

https://docs.citrix.com/en-us/xenmobile/server/mail-manager.html

https://support.citrix.com/article/CTX227464

Regards,

Kausar.

September 18, 2017

Is it possible that xenmobile cluster is causing the problem?

http://docs.citrix.com/en-us/xenmobile/server/install-configure/server-properties.html

In docs the key is: force.push.required.apps.flag

You said it is: force.server.push.required.apps

I'm confused.

This is what is mentioned in docs :

force.server.push.required.apps

Enables the forced deployment of required apps on Android and iOS devices in situations such as the following:

You upload a new app and mark it as required.
You mark an existing app as required.
As user deletes a required app.
A Secure Hub update is available.

Forced deployment of required apps is false by default. Create the custom key and set Value to true to enable forced deployment. During forced deployment, Enterprise apps upgrade immediately even if you set an App update grace period and the user taps to upgrade the app later.

Key: Custom Key

Key: force.server.push.required.apps

Value: false

Display name: force.server.push.required.apps

Description: Force required apps to deploy

Where is the value force.push.required.apps.flag mentioned ?

July 13, 2017

Rotem,

I checked the enhancement which was submitted for this . Product Management has replied that only apps can be pushed in Launcher mode and Web links are not currently planned for upcoming releases. Not sure if they are planning on adding in near future.

Let me know if that information helps.

Regards,

Kausar

July 11, 2017

Fabian,

I would suggest to open a Support ticket as it needs more depth troubleshooting.

Thanks,

Kausar

July 10, 2017

How long did you wait for SecureHub? Maybe I'm just impatient. I gave it a try over night. Is that too short?

Fabian,

May be you can try rebooting the server once. It shouldn't take too long.

Thanks,

Kausar

July 10, 2017

Yes, that's correct force.server.push.required.apps , I have set it in my lab and it works fine.

1)Under XenMobile settings --- > Server properties

2) Add server property

Key= Custom Key
Key* = force.server.push.required.apps
Value= True
display name = Force required app
Description = you can put the same as display name

Regards,

Kausar

July 6, 2017

Yes, it's not available in server properties . We need to add as custom key.

Thanks,

Kausar

July 5, 2017

Hello,

Can you try the below :

1. SecureHub set as a REQUIRED app in a DeliveryGroup

2. SecureHub application is set to deploy on EVERY CONNECTION ( setting this to Only when previous deployment has failed will break the XMS push logic, as removal of the app does not equate a FAILURE, rather will be considered ManagedButUninstalled)

3. XM Server property enabled - force.server.push.required.apps = true (setting this property requires a server reboot to take affect)

If the above steps help, please mark the topic as answered.

Thanks,

Kausar

Forums

Articles

Labs

Videos

TechZone

Citrix Community Articles

Events

Profiles

Posts posted by Kausar Tasneem