updating the Citrix virtual apps and desktop to 7 2402 Failing

[Ram Thota]

Hi Citrix support,

I have upgraded my Windows Server OS from 2019 to 2022, after upgrading the OS, I'm getting below error while updating the Citrix virtual apps and desktop to 7 2402. I could not able to fix it, even after going through Citrix forums and spending some good amount of time on Google. I have attached log files obtained during the upgrade process could you please look into it and help me resolving this issue?

Thank you

LSCompCheck.log LSCompCheckResult.xml XenDesktop Installation.log AutoRun Log.txt

[Robert Madrian]

Hello, Try to remove the VDA with Citrix VDA Cleanup Utility Tool and do it again...

Robert

[theDaniel]

From which CVAD version are you upgrading from?

[Ram Thota]

On 5/27/2024 at 1:44 PM, Robert Madrian said:

Hello, Try to remove the VDA with Citrix VDA Cleanup Utility Tool and do it again...

Robert

Okay Robert, I will give a try. Thank you 

[Ram Thota]

Just now, Ram Thota said:

Okay Robert, I will give a try. Thank you 

 

[Ram Thota]

I am upgading from 7 2311 to 7 2402

[Ram Thota]

On 5/27/2024 at 1:44 PM, Robert Madrian said:

Hello, Try to remove the VDA with Citrix VDA Cleanup Utility Tool and do it again...

Robert

Thank you Robert, It worked now.