Firefox is already running but is not responding- User has no session

[bbrinkm64]

Random users keep running into this error in FireFox.

-User was using FireFox, lets say the say before

-Today they get the FF already running error

-When I look I can see they have cleanly logged out and there are no sessions in Citrix Studio.

-I use profile redirection. When I look on the file server I can see the user has many open files in the FF profile location. The user is not logged in and has no active session. The file shares have been open for several days. This is not not normal as they should be closed when the user logs out of Citrix.

-If I kill the open files for the user on the network share they can then log in and run FF.

 

How can I figure out what is holding these files open and or how to stop it?

 

Thanks

 

[Jeff Riechers]

You will need promon on the file server to see what is locking it.  Make sure that Firefox is not set to auto update, and exclude Firefox from streaming if using upm.