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Unable to add account with roaming profile


marco.schurz

Question

Hello everybody,

we are using Workspace App 23.11.1.140. With some user profiles in our domain I'm not able to add a store url. The error message is "Unable to add account with the given server URL. Ensure that it is correct or enter your email address."
I'm sure the url is correct cause it works with other user accounts on the same device. There were no problems with older versions of workspace app on the same device. I've uninstalled workspace app and reinstalled it with the switch /cleaninstall. Also I've uninstalled workspace app and removed the remaining files as mentioned here.
https://support.citrix.com/article/CTX325140/how-to-remove-client-files-remaining-on-system-after-uninstalling-receiver-for-windows

Are there other options to fully clean up my workspace installation?

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