Client Connection Failures / Logon Timeout - how to fix?

[TOM MCKEOWN]

I am hosting some apps in CVAD 2311. For the most part, it's work fine but I do have a couple issues:

1) Remote clients, that are connecting via an IPSec or SSL VPN tunnel occasionally don't get connected. Director shows Failure Type: Client Connection Failures / Failure Reason: Logon Timeout. I could be wrong, but it seems that when their connection is a bit slow, and the logon to the app takes more than 1 minute, I get this error. I'm sure there must be a way to extend this. I've also noted that if they have High DPI enabled, the problem occurs more often. In most cases, if they reboot their computer and try again, they are able to open the apps they need.

 

2) In general, the connection time for logon seems much slower in 2311 than it was in 7.15.

 

I'm thinking the policy: Application launch wait timeout is the one to change. Default is 1 minute. I will extend that and see if it improves.

[AmarPatel]

Hi, not sure if I have something similiar, i'm looking to investigate but still on 2303 until next 24 CR release.

Have you seen this article? Citrix Desktop Logon Timeouts after 30 seconds on Anonymous store

Maybe this will help.

[Jeff Riechers]

I have seen this happen if users are reconnecting to an existing session, or if they try to launch 2 copies of the app at the same time.

Are users actually not getting sessions, or are you just seeing these messages in director.

 

Do you have gateway?  If so, take VPN out of the mix and just use gateway.