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Teams Webinar won't start while simple Meetings work

Mano Mazurek




anyone facing similar issues or perhaps allready got a solution?


we're having a Problem, where the Teams Client cannot connect to a Teams Webinar, while Meetings work just fine.

we're working on 1912 LTSR CU7 HF2 with mutliple virtual Multisession-VDA (Server 2019) with Microsoft Teams Version (64-Bit). Citrix HDX Optimized. 

WebRTCAgent, -Service and local RPCWorker all start fine and stay throughout the Session, no Crash.

It seems like a Limitation on the Citrix Release, since Teams won't even start an outgoing Connection when joining a Webinar. But we can't find any official Info therefore.



Translates something like "Sorry we couldn't connect you - Your current Softwareversion or Devise isn't supportet. Update or switch to another Device to join"


Any help appreciated




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