Norskale broker service high cpu usage when database is offline

[Silverblade]

Hello,

I have 2 virtual servers running OS Windows Server 2022 Standard Edition with WEM Infrastructure 2308.1 installed. The virtual servers have 4 vCPU and 8 GB Ram. The WEM database is installed on MS SQL 2019. When the database is online, on the WEM server the "Norskale Broker Server" process takes little CPU time <5%. If the database is offline, it takes only 3 to 4 minutes for the "Norskale Broker Server" process to take steadily more CPU time. The process takes up to 99% CPU load. Both WEM servers become very slow as a result. Does anyone know this problem?

 

Database offline

 

Database online

 

When the database is online again, the CPU load goes towards 0%.

 

 

Edited November 2, 2023 by Silverblade

[Yan Wang1709163266]

Hi, Silverblade, is it possible to provide logs for further analysis? Thanks a lot!

[Björn Schläfli]

I'm having this problem right now too. CPU 100%

 

Eventlog: remote database not connected. Exit

 

[Silverblade]

Citrix support says worked as designed. This is an expected behavior if SQL is down. There is currently no quick solution to the problem. They will see if they can improve it in the future.