Unable to install Citrix workspace- CWAUpdaterService failed to start

[Vignesh Vijayakumar1709163973]

what is this error about? I am not able to install latest version of citrix workspace on my windows 11 pc.

 

[CarlStalhood]

Are you a local administrator?

[Vignesh Vijayakumar1709163973]

2 hours ago, Carl Stalhood1709151912 said:

Are you a local administrator?

I am trying to install in my home pc and yes, I have administrator access to my pc

[Vignesh Vijayakumar1709163973]

This is the only resource i find online and .net repair tool does not find any issues, it installs correctly. I have the latest version.
https://support.citrix.com/article/CTX479162/service-citrix-workspace-updater-service-cwaupdaterservice-failed-to-start-when-installing-cwa

 

Attached is the logs for the installation.

TrolleyExpress-20231014-110650.log

[Vignesh Vijayakumar1709163973]

Anyone knows about this?

[CarlStalhood]

Try running CitrixWorkspaceApp.exe /CleanInstall /Silent

Check logs at C:\Program Files (x86)\Citrix\Logs\CTXReceiverInstallLogs-20231014-110650.

[Vignesh Vijayakumar1709163973]

2 hours ago, Carl Stalhood1709151912 said:

Try running CitrixWorkspaceApp.exe /CleanInstall /Silent

Check logs at C:\Program Files (x86)\Citrix\Logs\CTXReceiverInstallLogs-20231014-110650.

Attached are the 2 logs I see.

TrolleyExpress-20231016-132118.log

CtxInstall-RIInstaller-20231016-132119.log

[CarlStalhood]

Do you have any group policies or security tools that prevent new services from starting?

 

It installs a new service called 'Citrix Workspace Advanced Service' but the service won't start.

[Vignesh Vijayakumar1709163973]

On 10/16/2023 at 1:30 PM, Carl Stalhood1709151912 said:

Do you have any group policies or security tools that prevent new services from starting?

 

It installs a new service called 'Citrix Workspace Advanced Service' but the service won't start.

Not that I am aware of. How do I check them and how do I turn them off there is a group policy?

[Anthony Dzanski]

I had the same error.  Service was trying to run "C:\Program Files (x86)\Citrix\ICA Client\Receiver\UpdaterService.exe" and failing.  Ran the file manually and it triggered an error.  Clicked yes and it took me to https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-desktop-6.0.23-windows-x86-installer?cid=getdotnetcore

My computer only had the x64 version of dot net 6 installed but not the x86.  After install of x86 dot net 6 install went through without a hitch.

 

[Matt Booth]

Agree with Anthony, the .net 6.x runtime did the trick.  Just went through this exercise with .net repair tool and such.

[Vignesh Vijayakumar1709163973]

6 hours ago, Anthony Dzanski said:

I had the same error.  Service was trying to run "C:\Program Files (x86)\Citrix\ICA Client\Receiver\UpdaterService.exe" and failing.  Ran the file manually and it triggered an error.  Clicked yes and it took me to https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-desktop-6.0.23-windows-x86-installer?cid=getdotnetcore

My computer only had the x64 version of dot net 6 installed but not the x86.  After install of x86 dot net 6 install went through without a hitch.

 

This installed Citrix workspace for me. Thank you so much.
But now I see the screen loading when I click on my cloud desktop but nothing happens after that. I am not able to access my HVD. Attached are the logs:

DiagnosticTool_20231019_194554499.zip

[Vignesh Vijayakumar1709163973]

Anyone knows why the above happens?

[Vignesh Vijayakumar1709163973]

Reinstalled Webview runtime 2 and it works now.. Thanks all for your support!

[Vignesh Vijayakumar1709163973]

I started a new thread for HVD being very slow. Hope someone can help there.
https://discussions.citrix.com/topic/419573-hvd-very-slow-performance-issue-citrix-workspace-239099-2309/