We host legacy versions of our software on a XenApp 6.5 farm. Our end users are outside our company, so we aren't able to control what version of Citrix Workspace app they use. When using Workspace app 2307 for Mac or earlier, there are no issues. Starting with version 2308, seamless app sessions launch, but are not visible. If I click "Show All Windows" from the Citrix Viewer context menu, I can see there are invisible windows that become highlighted in blue when moving the mouse cursor over them. I have a tested with a published desktop in the same farm, and it works just fine. Only seamless app sessions are experiencing this behavior. The issue persists with Workspace app 2309 for Mac. For now, we're asking our end users to roll back to Workspace app 2307 and to disable automatic updating of the Citrix software. The release notes for version 2308 mention performance improvements for the graphics in seamless sessions. Could it be that the new improvements broke some compatibility with older Citrix XenApp versions? Testing with the latest version of Workspace app on Windows or Linux works normally as well. This is only impacting our Mac end users.
Question
Martin Witkosky
We host legacy versions of our software on a XenApp 6.5 farm. Our end users are outside our company, so we aren't able to control what version of Citrix Workspace app they use. When using Workspace app 2307 for Mac or earlier, there are no issues. Starting with version 2308, seamless app sessions launch, but are not visible. If I click "Show All Windows" from the Citrix Viewer context menu, I can see there are invisible windows that become highlighted in blue when moving the mouse cursor over them. I have a tested with a published desktop in the same farm, and it works just fine. Only seamless app sessions are experiencing this behavior. The issue persists with Workspace app 2309 for Mac. For now, we're asking our end users to roll back to Workspace app 2307 and to disable automatic updating of the Citrix software. The release notes for version 2308 mention performance improvements for the graphics in seamless sessions. Could it be that the new improvements broke some compatibility with older Citrix XenApp versions? Testing with the latest version of Workspace app on Windows or Linux works normally as well. This is only impacting our Mac end users.
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