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Shadow Feature no longer available for Azure AD Joined VDA's

Ignacio Sorita



license type :  DaaS Advance plus

VDA type: Window 10 multi-session desktops
VDA version: 2209
Provisioning type: Machine Creation Services (MCS)
Assignment type: Pooled
Hosting platform: Azure
Rendezvous V2 enabled


We have Machine catalog (MCS Provisioned) which is Azure AD Joined as its identity type https://docs.citrix.com/en-us/citrix-daas/install-configure/machine-identities/azure-active-directory-joined
this setup have been in production since Dec 2022 and been using the shadow feature via DaaS Monitor page for remote assistance to users.

We don't exactly know when it stopped but helpdesk recollection they were able to shadow users in August.


The Shadow button is now greyed out with a pop up message that "the feature is supported only for domain joined machines"

Citrix support straight up saying this feature is for domain joined machines and no way for me to prove we've been using it.
Ticket status awaiting product team response.


Anyone on the same boat?

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