Microsoft MFA Dialog Box is Blank

[Christopher Yue1709163606]

Environment
Citrix DaaS
VDA version 2305.1

VDA Agent  - Server 2019 Datacenter 

Microsoft 365 Apps (aka Office 365 Click to run) 16.0.16626.20208

 

When launching any office app (Teams. Word etc), the user will be correctly prompted for MFA from Microsoft.
However, when the dialog box launches it is blank (aka white) and the user is unable interact with it.

If the same users opens a browser window in the same Citrix session and signs into https://office.com  the MFA prompt is fully populated and the user can interact with it.

Has anyone seen this before?

 

MFA Blank Screen.pdf

[Greg C1709163843]

Hi,

 

Same issue here ! Did you get the solution ?

Regards

[Christopher Yue1709163606]

Yes,

In my case, I had to remove the option for Security Key (FIDO) for MFA choices in Office 365.