Unable to uninstall citrix workspace app

[Vignesh Vijayakumar1709163973]

Unable to uninstall citrix workspace app. Can someone help here?

 

Attached is the log.

TrolleyExpress-20230829-135508.log

[Jeff Riechers]

Looks like it was having problems unregistering services.  What version are you trying to remove?  Can you manually remove any citrix components from add/remove programs, reboot, end any Citrix processes from task manager, and then try uninstalling again?

[Vignesh Vijayakumar1709163973]

1 hour ago, Jeff Riechers1709152667 said:

Looks like it was having problems unregistering services.  What version are you trying to remove?  Can you manually remove any citrix components from add/remove programs, reboot, end any Citrix processes from task manager, and then try uninstalling again?

version is 2307. If I manually force remove everything and try to install again, Its installing but could not open citrix workspace nor do I find the application to run it.

[Vignesh Vijayakumar1709163973]

Any one knows how to install citrix workspace on my system?
I think even running citrix ica client outside doesn't work now.

[Vignesh Vijayakumar1709163973]

Now seeing the following error on installing workspace app:

 

10:20:23: Information - CComponentManager::GetInstallStatus(612) - Component was Citrix Workspace Inside installed successfully.
10:20:23: Information - CComponentManager::GetInstallStatus(612) - Component was XenApp Web Plugin installed successfully.
10:20:23: Error - CComponentManager::GetInstallStatus(600) - Installation NOT successful for 'BCR Client', error: 1603.
10:20:23: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'USB', it never fully tried to install, possibly due to issues.
10:20:23: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Citrix Workspace (DV)', it never fully tried to install, possibly due to issues.
10:20:23: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Authentication Manager', it never fully tried to install, possibly due to issues.
10:20:23: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Self Service Plug-in', it never fully tried to install, possibly due to issues.
10:20:23: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WebHelper', it never fully tried to install, possibly due to issues.
10:20:23: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WorkspaceHub', it never fully tried to install, possibly due to issues.
10:20:23: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'AppProtection', it never fully tried to install, possibly due to issues.
10:20:23: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'CitrixEnterpriseBrowser', it never fully tried to install, possibly due to issues.
10:20:23: Information - CComponentManager::GetInstallStatus(641) - Repaire RTME plugin 
10:20:23: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
10:20:23: Information - CComponentManager::GetInstallStatus(652) - Repairs RTME plugin with Product code =  
10:20:23: Information - CComponentManager::GetInstallStatus(661) - CommandLineParameter is =  msiexec /i  /quiet
10:20:23: Information - CFinishDialog::OnInitDialog(169) - app.LoadIcon return code. GetLastError: 0
10:20:23: Information - CFinishDialog::OnPaint(636) - draw icon return code. GetLastError: 0
10:20:23: Information - CFinishDialog::OnPaint(636) - draw icon return code. GetLastError: 0
10:20:26: Information - CFinishDialog::OnViewLogClicked(254) - OnViewLogClicked(): Entry.
 

[Jeff Riechers]

Are you attempting to install with command line switches?

[Vignesh Vijayakumar1709163973]

No.. I don't know what command line switches are.

This is what i get during installation:

[Jeff Riechers]

Try installing the .net framework and the visual c++ prereqs manually.

 

https://support.citrix.com/article/CTX250044/updates-to-citrix-workspace-app-for-windows-prerequisites

 

 

[Vignesh Vijayakumar1709163973]

I have them installed already.

[Vignesh Vijayakumar1709163973]

Dont know what happened. But it got installed and started to work. Thanks @Jeff Riechers for your support! Much appreciated!

[Vignesh Vijayakumar1709163973]

I installed Citrix long term and seeing the same install unsucessful when i try to update the app now.