Profile not deleted at logoff

[Manoj Rana]

Hi All,

 

I'm encountering challenges in deleting the User Profile when logging off. Our setup involves Citrix Virtual Apps and Desktops 1912 CU3, and we're using UPM to delete the profile upon log off. While it's working well for some users on certain servers, it's not functioning properly for everyone. The issue seems to occur randomly, and we're finding that the profile continues to persist and isn't deleted. Our environment includes a Published Desktop on Server 2012 R2.

 

Thanks in Advance.

Manoj

 

[CarlStalhood]

Check the UPM pm.log file. Check Event Viewer. Try upgrading to VDA 1912 CU7 or upgrade to version 2203.

 

You can also schedule delprof2.exe to delete local profiles.

[Manoj Rana]

Thanks Carl.

 

Do you know if any known issue with 1912. x version?

 

Manoj

[Jason Ochs1709152296]

Are they partial profiles or the full profile is being left behind? There could be "something" preventing files from being deleted.

[Manoj Rana]

Upon inspecting each folder within the profile, it appears that they are all empty.