BSOD since update to 23.2.0.38 with a Smartcard reader on windows 10.

[Epics IT]

Hello,

 

We have users using both Isabel6 and Citrix Workspace.

 

Everything has always been working, but since the update from 22.12.0.48 to 23.2.0.38 our computers have been having BSOD's.

 

I have been able to reproduce the issue on a testing PC (win10) and the solution I found is to rollback to workspace 22.12.0.48. I haven't tested it on windows 11.

 

The issue happens when both the smartcard reader (APG8201-B2 / driver 4.3.1.0) is plugged and citrix 23.2.0.38 is installed.

If I unplug the smartcard reader the computer won't have any BSOD anymore and I if rollback to 22.12.0.48 the computer will work with the smartcard reader.

 

Here's an example of BSOD's the computers were having :

==================================================

Dump File         : 031723-5875-01.dmp
Crash Time        : 17/03/2023 09:49:39
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x1000009f
Parameter 1       : 00000000`00000004
Parameter 2       : 00000000`0000012c
Parameter 3       : ffffc403`baac8040
Parameter 4       : ffffad8a`71a2f780
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+402346
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.19041.2604 (WinBuild.160101.0800)
Processor         : x64
Crash Address     : ntoskrnl.exe+402346
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\031723-5875-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 1,489,196
Dump File Time    : 17/03/2023 09:50:13

==================================================

Dump File         : 031723-5734-01.dmp
Crash Time        : 17/03/2023 12:39:31
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x1000009f
Parameter 1       : 00000000`00000004
Parameter 2       : 00000000`0000012c
Parameter 3       : ffffbf85`a600b040
Parameter 4       : ffffee8e`14e2f780
Caused By Driver  : epusbfilter.sys
Caused By Address : epusbfilter.sys+2ca0
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : epusbfilter.sys+2ca0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\031723-5734-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 1.377.076
Dump File Time    : 17/03/2023 12:40:03
==================================================

 

 

Could citrix support look into it ?

 

Regards,