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BSOD since update to 23.2.0.38 with a Smartcard reader on windows 10.


Epics IT

Question

Hello,

 

We have users using both Isabel6 and Citrix Workspace.

 

Everything has always been working, but since the update from 22.12.0.48 to 23.2.0.38 our computers have been having BSOD's.

 

I have been able to reproduce the issue on a testing PC (win10) and the solution I found is to rollback to workspace 22.12.0.48. I haven't tested it on windows 11.

 

The issue happens when both the smartcard reader (APG8201-B2 / driver 4.3.1.0) is plugged and citrix 23.2.0.38 is installed.

If I unplug the smartcard reader the computer won't have any BSOD anymore and I if rollback to 22.12.0.48 the computer will work with the smartcard reader.

 

Here's an example of BSOD's the computers were having :

==================================================

Dump File         : 031723-5875-01.dmp
Crash Time        : 17/03/2023 09:49:39
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x1000009f
Parameter 1       : 00000000`00000004
Parameter 2       : 00000000`0000012c
Parameter 3       : ffffc403`baac8040
Parameter 4       : ffffad8a`71a2f780
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+402346
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.19041.2604 (WinBuild.160101.0800)
Processor         : x64
Crash Address     : ntoskrnl.exe+402346
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\031723-5875-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 1,489,196
Dump File Time    : 17/03/2023 09:50:13

==================================================

Dump File         : 031723-5734-01.dmp
Crash Time        : 17/03/2023 12:39:31
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x1000009f
Parameter 1       : 00000000`00000004
Parameter 2       : 00000000`0000012c
Parameter 3       : ffffbf85`a600b040
Parameter 4       : ffffee8e`14e2f780
Caused By Driver  : epusbfilter.sys
Caused By Address : epusbfilter.sys+2ca0
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : epusbfilter.sys+2ca0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\031723-5734-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 1.377.076
Dump File Time    : 17/03/2023 12:40:03
==================================================

 

 

Could citrix support look into it ?

 

Regards,

 

 

 

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