Citrix Workspace for Mac - .ICA Files

[Michael Gambling]

Hi There,

 

I have a user on a Mac who is having issues using Citrix Workspace. Upon browsing to the Citrix URL via web browser, they log in and select the Citrix App they intend to access. Upon clicking it, the browser will proceed to download a .ICA file, I have seen this in the past and normally you can just click it and then the app will run through Citrix Workspace desktop. However in this instance you click it and it does nothing.

 

Here is some basic info:

OS = Mac OSX Catalina (15.7)

Citrix Product = Citrix Workspace (for Mac.)

Citrix Product Version = Tried Multiple, all the way up to latest Version: 23.01.1.60 (2301)

 

Upon clicking the .ica, it does appear to do nothing, although logs i believe state otherwise as I see these entries which seem to relate to the error which I have posted at the very bottom as it is quite a big data dump, with an extra layer of fun it being partially in Spanish (Not a language i am familiar with)

 

So far I have tried the following to resolve this:

 

- Removing all User library application data I could find trace of.

- Using Citrix uninstall utility to fully remove and re-add the product, multiple times with multiple versions used.

- Using multiple web browsers, namely Chrome and Safari, which both result in the same error

- Ensuring the .ICA files being downloaded are set to open by default in Citrix Workspace. 

- Copied the .ICA file to a test Mac, running OSX Catalina (15.7) also, with the same version of Citrix (23.01.1.60 (2301) here the .ICA file is picked up by Citrix Workspace and does open.

 

From log files below indications of issues with Keychains appear to be present, but I cant really see how this would effect the issue I am describing, i guess my main question here is it worth nuking the keychain? Or certain entries? I really cant see how the keychain may cause such an issue, but the problem does seem to be isolated to the specific user profile. I am currently trying to have someone generate a secondary profile on the same Mac to test things there, but unsure how far I will get there..

 

Really hoping someone may have seen this before? I have seen a handful of Citrix articles relating but none have resolved my issue... Thanks for taking the time to read this, any input / ideas would be amazing - Thanks!

 

Log FIle: I Hope to have this narrowed down a bit soon, but pending access to the laptop in order to generate more.

 

| 04-04-2023 | 13:12:12.846 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | App will enter foreground.
| 04-04-2023 | 13:12:12.846 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Loading vault WorkspaceVaultEncryptionType.
| 04-04-2023 | 13:12:12.846 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | WSSSO getting data.
| 04-04-2023 | 13:12:12.847 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] KC read result: -25300, error: The item cannot be found..
| 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Unable to retrieve data from keychain.
| 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Error on getting data: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}.
| 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Unable to retrieve data.
| 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Failed to load: data not found.
| 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |    LL_ERROR | Unable to load AdvancedEncryptionMigrationStatusVault data. Error: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}.
| 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Loading vault WorkspaceVaultEncryptionType.
| 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | WSSSO getting data.
| 04-04-2023 | 13:12:12.849 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] KC read result: -25300, error: The item cannot be found..
| 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Unable to retrieve data from keychain.
| 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Error on getting data: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}.
| 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Unable to retrieve data.
| 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Failed to load: data not found.
| 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |    LL_ERROR | Unable to load AdvancedEncryptionMigrationStatusVault data. Error: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}.
| 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Loading vault WorkspaceVaultEncryptionType.
| 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | WSSSO getting data.
| 04-04-2023 | 13:12:12.851 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] KC read result: -25300, error: The item cannot be found..
| 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Unable to retrieve data from keychain.
| 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Error on getting data: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}.
| 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Unable to retrieve data.
| 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Failed to load: data not found.
| 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |    LL_ERROR | Unable to load AdvancedEncryptionMigrationStatusVault data. Error: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}.
| 04-04-2023 | 13:12:12.858 | 955 | 775 | CtxInactivityService.swift |  528 | onAppDidBecomeActiveNotification(_:) | CtxInactivityService |     LL_INFO | Received app did become active notification. Updating usr activity for all stores which are tracked by service
| 04-04-2023 | 13:12:58.605 | 955 | 775 | AdvancedViewController.m |  879 | -[AdvancedViewController loadStoreCommsLoggingPreferencesFileAndUpdateUI] | LM_STORE |  LL_WARNING | Unabled to read TraceOn from com.citrix.receiver.nomas
| 04-04-2023 | 13:12:58.605 | 955 | 775 | AdvancedViewController.m |  886 | -[AdvancedViewController loadStoreCommsLoggingPreferencesFileAndUpdateUI] | LM_STORE |  LL_WARNING | Unabled to read LogLevel from Citrix.ServiceRecords
| 04-04-2023 | 13:12:58.606 | 955 | 775 | StoreOperationsHelper.mm |  211 | -[StoreOperationsHelper fetchStores] | LM_STORE |   LL_ALWAYS | Fetching stores from service records
| 04-04-2023 | 13:12:58.606 | 955 | 775 | MacPreferencesController.mm |  795 | +[MacPreferencesController fetchStoresFromServiceRecords:ftConfigManager:] | LM_STORE |   LL_ALWAYS | Fetching stores from service records
| 04-04-2023 | 13:12:58.607 | 955 | 775 | MacPreferencesController.mm |  112 | +[MacPreferencesController storesFromPreferences] | LM_STORE |   LL_ALWAYS | Fetching stores from service records
| 04-04-2023 | 13:12:58.608 | 955 | 775 | StoreOperationsHelper.mm |  218 | -[StoreOperationsHelper fetchUndiscoveredStores] | LM_STORE |   LL_ALWAYS | Fetching stores from service records
| 04-04-2023 | 13:12:58.608 | 955 | 775 | AccountRecordsFetcher.swift |   30 | getAccountRecords() | AccountRecordsFetcher |    LL_ERROR | failed to fetch account records with eror -El archivo “com.citrix.ReceiverFTU.AccountRecords.plist” no ha podido abrirse porque no se encuentra.
 

 

 

[Kashish Gulati]

Hello Michael, 

Have you found a solution to this yet?

 

 

[Joakim Kingstrom]

I managed to solve the same (or very similar at least) problem by resetting the keychain. Quite annoying since I had to log back in everywhere, but it did solve the problem at least. Hopefully there's a less drastic way to solve it though, but I'm not sure what that can be.