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unable to install the new VDA version on Win10 21h2


Question

Hi,

 

Is there anybody to help in an issue to install the new version of the VDA on Win10?

 

The landscape:

Hybride Citrix Farm: Cloud and On prem VDI infra.

Current VDA on Win10 21h2 : 1912CU6.

MCS provisionning

 

unistallation of the VDA MAster with VDACleanupUtility: all gone well.

No other Citrix component install: WEM agent uninstalled.

 

I try to install the VDAWorkstationSetup_2303.exe

 

During the installation I have the following error message.

Error Id: XDMI:F6AB3134

Exception :
    Error Source : Citrix Studio
    
    StackTrace: Citrix.MetaInstaller.Exceptions.MetaInstallerException Suppression du produit MSI 'DiscButtonInstaller_x64.msi' ('{4319ACF1-089F-4874-854A-906F13A9E532}') a échoué avec le code 'UnknownProduct' (1605).
       à Citrix.MetaInstaller.Msi.RemoveProduct(InstallationContext context, String productCode, String parameters, String msiPath)
       à Citrix.MetaInstaller.Msi.RemoveProductsWithUpgradeCode(InstallationContext context, String upgradeCode, String parameters, String msiPath)
       à Citrix.MetaInstaller.MsiComponent.RemoveProducts(InstallationContext context, Dictionary`2 upgradeCodesToRemove)
       à Citrix.MetaInstaller.MsiComponent.Install(InstallationContext context)
       à Citrix.MetaInstaller.InstallationManager.InstallComponent(IInstallableComponent component, InstallationContext installContext)

 

(Sorry to be French ?)

 

it says Deletion of  MSI  product 'DiscButtonInstaller_x64.msi' ('{4319ACF1-089F-4874-854A-906F13A9E532}') has failed with code 'UnknownProduct' (1605).

 

I made several things.

 

  • SF /Scannown
  • MSIEXEC repair
    • MSIExec /unregister
    • MSIExec /regserver
    • regsvr32.exe /s %windir%system32msi.dll
    • Net start msiserver
  • uninstallation of old Visual C++ redistributable package (2005, 2008 and 2010)
  • pay attention of the permissions on the reg key : "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products"
  • update the system with last patches.

 

Always the same error message.

 

Any help would help.

 

regards,

Mikael

 

error.jpg

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additionnal info about the log file

 

18:28:41.7764       : XenDesktopSetup:Component: Gestion de Citrix ICA, MSI full path: C:\Windows\TEMP\Ctx-CD02DEE6-DBE9-4A46-8570-39D2C80B4504\Extract\Image-Full\x64\Virtual Desktop Components\WS\IcaManagement_x64.msi
18:28:41.7774       : XenDesktopSetup:Removing product DiscButtonInstaller_x64.msi with upgrade code {8B2A71EC-26E8-4479-9FD6-981977A00531}
18:28:41.7814       : XenDesktopSetup:About to remove MSI with product code '{4319ACF1-089F-4874-854A-906F13A9E532}' (DiscButtonInstaller_x64) using parameters ''
18:28:41.7814       : XenDesktopSetup:Starting synchronous process 'msiexec' with args '/x "{4319ACF1-089F-4874-854A-906F13A9E532}" /lv "C:\Users\local_ctxadmin\Temp\Citrix\XenDesktop Installer\MSI Log Files\DiscButtonInstaller_x64_uninstall1912383263.txt" /quiet  REBOOT=ReallySuppress REBOOTPROMPT=Suppress'
18:28:41.8044       : XenDesktopSetup:Process output:
18:28:41.8774       : XenDesktopSetup:C e t t e   a c t i o n   e s t   v a l i d e   u n i q u e m e n t   p o u r   l e s   p r o d u i t s   d Ú j Ó   i n s t a l l Ú s .
18:28:41.8774       : XenDesktopSetup:
18:28:41.8814       : XenDesktopSetup:
18:28:41.8834       : XenDesktopSetup:Process completed with error code 0x00000645
18:28:41.9124 $ERR$ : XenDesktopSetup:message format "Suppression du produit MSI 'DiscButtonInstaller_x64.msi' ('{4319ACF1-089F-4874-854A-906F13A9E532}') a échoué avec le code 'UnknownProduct' (1605)." failed:
System.FormatException: L'index (de base zéro) doit être supérieur ou égal à zéro et inférieur à la taille de la liste des arguments.
   à System.Text.StringBuilder.AppendFormatHelper(IFormatProvider provider, String format, ParamsArray args)
   à System.Text.StringBuilder.AppendFormat(IFormatProvider provider, String format, Object[] args)
   à Citrix.MetaInstaller.Log.Trace(LogSourceModule source, TraceFunction traceFunction, String format, Object[] args)

 

....

 

18:28:42.8424 $ERR$ : XenDesktopSetup:Call to C:\Windows\TEMP\Ctx-CD02DEE6-DBE9-4A46-8570-39D2C80B4504\Extract\Image-Full\x64\XenDesktop Setup\CitrixMsiLogAnalyzer.exe with parameters -msilogfile "C:\Users\local_ctxadmin\Temp\Citrix\XenDesktop Installer\MSI Log Files\DiscButtonInstaller_x64_uninstall1912383263.txt" -mode 0 -sessionid ed2b656a-06ed-4af1-9ff2-c21f363f95c4 did not create json file C:\Users\local_ctxadmin\Temp\Citrix\XenDesktop Installer\MSI Log Files\DiscButtonInstaller_x64_uninstall1912383263.json
18:28:42.8434 $ERR$ : XenDesktopSetup:InstallComponent: Failed to install component 'Gestion de Citrix ICA'. Suppression du produit MSI 'DiscButtonInstaller_x64.msi' ('{4319ACF1-089F-4874-854A-906F13A9E532}') a échoué avec le code 'UnknownProduct' (1605).
18:28:42.8434 $ERR$ : XenDesktopSetup:Recording installation failure. Suppression du produit MSI 'DiscButtonInstaller_x64.msi' ('{4319ACF1-089F-4874-854A-906F13A9E532}') a échoué avec le code 'UnknownProduct' (1605).
18:28:42.8434 PROC  : XenDesktopSetup:InstallComponent: Exit

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