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False Positive "Client Connection Failure" "Other" in Director


Jeff Riechers

Question

So went through the process of getting everything updated to 2203 CU2.  Still getting Client Connection Failure Other messages in Director that are false positives.

 

Looks like it comes through with reconnection to disconnected sessions.  Which we see a lot with badge to tap Imprivata session in Healthcare.

 

Has anyone found a way to reduce this noise in Director?

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Director gets Connection logs from Broker/DC - its same as running # Get-BrokerConnectionLog. So if you're seeing for the Imprivita connections "ConnectionFailureReason" from  Get-BrokerConnectionLog, then the cause could be with how reconnection is configured/handled by Delivery Controller. If not, you don't see any "ConnectionFailureReason" from  Get-BrokerConnectionLog for reconnections of Imprevita app - then it could be a Director bug.

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Adding more info to this.  So here is the Get-BrokerconnectionLog for a user for a single machine.  As you can see they connect, then disconnect, when getting reconnected to the same session it pops an Other error, even though the user is reconnected.  Then the new session that was started for the user before they reconnected is collapsed because the user never finalizes connection to it and it ages out.  When I pulled this log this user was logged in happily working on their machine.

 

BrokeringTime           : 4/7/2023 8:11:58 AM
BrokeringUserName       : UNCH\Username
BrokeringUserUPN        : UsernameUPN
ConnectionFailureReason : None
Disconnected            : True
EndTime                 : 4/7/2023 10:16:45 AM
EstablishmentTime       : 4/7/2023 8:12:14 AM
MachineDNSName          : ComputerDNSName
MachineName             : Domain\Computername
MachineUid              : 1010
Uid                     : 27423845

BrokeringTime           : 4/7/2023 10:31:29 AM
BrokeringUserName       : UNCH\Username
BrokeringUserUPN        : UsernameUPN
ConnectionFailureReason : Other
Disconnected            : False
EndTime                 : 4/7/2023 10:34:55 AM
EstablishmentTime       :
MachineDNSName          : ComputerDNSName
MachineName             : Domain\Computername
MachineUid              : 1010
Uid                     : 27432209

BrokeringTime           : 4/7/2023 10:46:29 AM
BrokeringUserName       : UNCH\Username
BrokeringUserUPN        : UsernameUPN
ConnectionFailureReason : ConnectionTimeout
Disconnected            : False
EndTime                 : 4/7/2023 10:49:56 AM
EstablishmentTime       :
MachineDNSName          : ComputerDNSName
MachineName             : Domain\Computername
MachineUid              : 1010
Uid                     : 27433028

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