We currently use Citrix DaaS only and use Okta for our multi factor authorization. For the past couple of days, some users are getting a 500 ERROR when Citrix tries to redirect to accounts.cloud.com
The only way we can get the users back up and running is to clear cache and cookies, reset the browser, and restart the browser. This is only a temp fix because the issue comes right back if the user logs out of Citrix. The user workflow looks like this:
go to company.cloud.com -> redirects to company.okta.com -> user auths in -> user clicks on Workspace icon that takes them to company.cloud.com
Somewhere in the middle of this redirect, the user gets stuck on accounts.cloud.com with a 500 error and sometimes they passed that error and Workspace loads but there are no Desktops or Published apps available. Has anyone seen this before? There have been no changes to the configuration of Citrix Cloud or Okta, this all started on Friday 3-3-2023. Any help is greatly appreciated. I have tickets open with Citrix and Okta but nothing has resolved the issue so far.
Question
Jeremiah Alger
Good Morning,
We currently use Citrix DaaS only and use Okta for our multi factor authorization. For the past couple of days, some users are getting a 500 ERROR when Citrix tries to redirect to accounts.cloud.com
The only way we can get the users back up and running is to clear cache and cookies, reset the browser, and restart the browser. This is only a temp fix because the issue comes right back if the user logs out of Citrix. The user workflow looks like this:
go to company.cloud.com -> redirects to company.okta.com -> user auths in -> user clicks on Workspace icon that takes them to company.cloud.com
Somewhere in the middle of this redirect, the user gets stuck on accounts.cloud.com with a 500 error and sometimes they passed that error and Workspace loads but there are no Desktops or Published apps available. Has anyone seen this before? There have been no changes to the configuration of Citrix Cloud or Okta, this all started on Friday 3-3-2023. Any help is greatly appreciated. I have tickets open with Citrix and Okta but nothing has resolved the issue so far.
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